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Front Desk Associate

1 month ago

Galveston, Texas, United States DoubleTree Galveston Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at DoubleTree Galveston. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Check-in and check-out hotel guests in a professional and friendly manner.
  • Anticipate guests' needs and respond promptly to their requests.
  • Provide excellent telephone service and respond to guest inquiries in a timely manner.
  • Review arrivals and block rooms as necessary for VIP and group arrivals.
  • Complete all items on shift checklists and ensure proper credit card procedures are followed.
  • Issue guest safety deposit boxes as requested and communicate service and amenities of the hotel to guests.
  • Meet with departing Front Office staff to review business status and follow up items.
  • Provide Concierge service and communicate pertinent guest information to designated departments/personnel.

Requirements:

  • 6 months or more of front desk experience; preferably with brand experience.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Knowledge of hotel fire and emergency procedures.
  • Ability to lift up to 25 pounds and stand for long periods of time.