Desktop Support Technician

3 weeks ago

Scottsdale, United States Optomi Professional Services Full time

Desktop Support Technician



All potential applicants are encouraged to scroll through and read the complete job description before applying.

Optomi, in partnership with a leading enterprise provider of renewable energy, is seeking a Desktop Support Technician for an opportunity local to Scottsdale, AZ. The ideal candidate is someone with strong customer service and troubleshooting skills to resolve technical issues for end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.

What the right candidate will enjoy

  • Enterprise level training opportunity
  • Working for a highly innovative and adaptable company
  • Working for a company that prides themselves on their culture

Experience of the right candidate:

  • Microsoft Windows Operating Systems including M365 Support
  • Strong Customer Service techniques in an IT environment
  • ITIL framework
  • IT Service Management Software (i.e., ServiceNow)
  • Proficient in IT procurement processes and procedures
  • Strong Incident skills and troubleshooting techniques
  • Exceptional work ethic and time management skills
  • Ability to work well independently and/or as part of a team
  • Strong communication skills and a commitment to customer service at the executive level

Responsibilities of the right candidate:

  • Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems
  • Responsible for executive level desktop support, requiring a higher level of service
  • Utilizing Active Directory for user management and assigning users to Group Policy Objects
  • Provide 1st level client support through our help desk ticketing system
  • Recognizing and escalating more difficult problems to Tier 3 support
  • Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365
  • Use Remote Monitoring tools and call tracking to log and route tickets
  • Imaging and Deploying Desktops and Laptops for end users
  • Creating and maintaining client-related documentation
  • Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

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