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Help Desk Technician
2 months ago
Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in lives of others.
We're looking to add a Help Desk Technician I. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you
Here's what you need to be successful in this role:
- Coachable - Open to constructive criticism, with a strong desire to implement and sustain feedback by others
- Customer service orientated - Understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly and on tract. Honest and have the integrity to do what's right for our customers and for the business
- Curious - Actively seek information pertaining to our business, services and customer base
- Committed - Have the passion and perseverance for what you want to accomplish
- Willing to support critical duties - Support responsibilities that must continue to be performed during crisis situations and contingency operations
We're looking to add a Help Desk Technician I. As the Help Desk Technician I, this role will solve Tier 1 IT problems and will provide technical support for the entire MVM, Inc. company.
Essential Functions:
- Respond effectively to inbound calls, emails, electronic inquiries for technical assistance from employees and/or client's staff and contractors (users).
- Efficiently trouble-shoot, diagnosis, and resolve technical issues presented by the users, with quality as an objective and be driven to provide effective problem resolution, communication, and transparency throughout the issue.
- When necessary, escalate problems to the Tier II, Technical Lead, or supervisor based on operational procedures.
- Update relevant documents, documentation, and articles (tickets, SOPs, knowledge-based documents).
- Perform other duties as assigned.
- High School diploma is required
- CompTIA A+, Network+ or Microsoft MCP preferred.
- Must be able to lift and carry IT equipment weighing 50 pounds
- 1 - 2 years of technical or helpdesk experience is required
- Experience providing software, hardware, network, and computer user support
- Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access
- Working knowledge of MS Windows OS, Office Suite, and antivirus software
- Strong written and verbal communication skills
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
- U.S. Citizenship
- Ability to obtain/maintain a Security Clearance
- Favorable credit check for all cleared positions
- Successfully pass a background investigation, medical and drug screen.
Physical Requirements/Working Conditions:
Take into account the position at hand (i.e., lifting, pushing and pulling won't be very necessary). Percentages should be modified to reflect the necessity for each position.
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time.
Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
Sitting: 0% - 10% of the time.
On-call Support: Must be able to work on-call rotation for after-hours support.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
