Full Stack Engineer-Help Desk

2 weeks ago


El Paso, United States SOS International LLC Full time

Overview SOSi is seeking an experienced Help Desk Lead/Full-Stack Developer to support our technology needs across SOSi platforms. Essential Job Duties · Manage software and web technology needs, including Journey Pathways case management and learning management systems, State Interagency Emergency Data Manager (IEDM) and other systems. · Lead Help Desk team to ensure highest level of end-user support. · Collaborate with operators and other software engineers to develop and debug applications. · Interact with customers and development team to gather and define requirements while adhering to an agile software development lifecycle. · Develop content and maintain associated systems for internal and/or external web sites, including sites hosted on classified/sensitive networks. · Analyze and study customer requirements to determine the most effective software and web technologies to satisfy their needs. · Design, create, test, and maintain software and web-based applications and content solutions to satisfy customer requirements. · Design and implement dashboards and analytics leveraging datasets from built and integrated systems. · Draft technical documents such as software code documentation, flowcharts, layouts, diagrams, charts, API documentation, code comments, and clear code. · Engineer and maintain software and web development technical documentation to assist with software and web application maintenance and upgrades. · Provide software process management and configuration management throughout the software/web development lifecycle using modern cloud technologies such as Jenkins, GitLab and Docker. · Assist in database migration, database change management, data management from legacy systems to provided cloud, PaaS (platform as a service), and SaaS (software as a service) environments. · Develop tools to track and report call volume and average time to resolution. · Responsible for fielding emails and creating trouble tickets. · Provide phone and in-person support to internal and external system users. · Escalate tickets to the appropriate team. · Ensure all tickets are updated with accurate information. · Train and mentor clients as needed to ensure their success within the team. Minimum Requirements · Bachelor’s Degree in a related field or 4 years of equivalent experience. · Demonstrates ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and / or technically advanced. · Extensive experience in software development and system architecture. · Proficiency in backend and frontend technologies. · Strong understanding of database design and data integration. · Experience with real-time data processing and analytics. · Familiarity with cloud services and DevOps practices. · Excellent problem-solving and troubleshooting skills. · Strong team player with excellent communication abilities. · Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications. · Provide support in a mission critical environment including shift work/non-standard hours, as required. Work Environment · Normal office working conditions. · Requires periods of non-traditional hours including consecutive nights or weekends when necessary. · May require ability to lift/and or move objects or packages of up to 25 lbs.



  • El Paso, Texas, United States SOS International LLC Full time

    OverviewSOSi is seeking an experienced Help Desk Lead/Full-Stack Developer to support our technology needs across SOSi platforms.Essential Job Duties· Manage software and web technology needs, including Journey Pathways case management and learning management systems, State Interagency Emergency Data Manager (IEDM) and other systems.· Lead Help Desk team...

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