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Service Coordinator

2 months ago

White House, United States Sudden Service, Inc. Full time

Job Responsibilities:

  • Answers phones and assists customers with their needs.
  • Provides administrative support to 5 - 7 Generator Technicians.
  • Ensures all technicians' time and field service report's are in by 8:00 am daily and checked for accuracy.
  • Enters time on spreadsheet to be sent to payroll.
  • Forwards field service reports to accounting along with any changes to time or mileage for invoicing.
  • Checks expenses for accuracy and company guidelines.
  • Schedules monthly preventive maintenance.
  • Schedules any service repairs.
  • Keeps track of all customer checks that come to the branch.
  • Reviews schedules with technicians each morning and afternoon to ensure they know of any changes and scheduled times.
  • Orders any parts needed for jobs from the parts department.
  • Ensures any additional repairs that are turned in are sent to the Service Manager or Service Sales Person for quoting.
  • Checks all accounts for credit hold or P.O.'s needed before scheduling work.



Job Requirements:

  • High School Graduate or GED equivalent.
  • Three years experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
  • Excellent telephone etiquette.
  • Professional demeanor and self confidence in dealing with customers and outside contacts.
  • Excellent computer skills.
  • Must possess ability to determine how to prioritize service work.
  • Job requires basic technical understanding.