Customer Service Representative

1 month ago

New Oxford, United States Packaging Corporation of America Full time
Customer Service Representative New Oxford, PA 17350, USA Req #21155 Monday, November 25, 2024

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People * Customers * Trust

The Customer Service Representative is responsible for providing the necessary planning, communication, and coordination of efforts to ensure that projects are successfully managed and delivered to the satisfaction of our customers. The Customer Service Representative develops and facilitates timelines through areas such as design, sales, and manufacturing. For the customer, the Customer Service Representative is the main PCA point of contact on the project.

PRINCIPLE ACCOUNTABILITIES:

  • Provide hands-on coordination and management of assigned projects for an assigned area (including Point of Purchase displays and Point of Sale projects). This includes outlining project deliverables, negotiating internally and externally on the timeline, communicating the status of project(s), and following up as needed to ensure that the project remains on track and the necessary deliverables are provided when promised.
  • Provide back-up support for Project Managers and Sales Representatives.
  • Embody the PCA principle of "Easy to do business with" by providing solutions to customer needs. Maintain a solid understanding all of PCA resources.
  • Develop and maintain solid working relationships with PCA customers. The Customer Service Representative is expected to have an understanding of the customer's business and operation in order to identify additional opportunities for PCA and savings for the customer.
  • Approach product development with an understanding of manufacturing, design, the plant's production capabilities, and the project's impact on profitability.
  • Know and follow policies and procedures of the company, share information that would benefit other members of the team, and find ways to improve the delivery of service to our customers.
  • Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectations for customers specifically supporting PCA's Commitment to Service which involves doing what's right for our customers and keeping the promises that we make.

DECISION MAKING:

Using his/her knowledge of PCA products and services, the Customer Service Representative is expected to exercise independent judgment, conduct research, and resume business for PCA. The Customer Service Representative assigns tasks and chooses external resources from qualified vendors of complementary and alternative non-PCA components. As a company representative the Customer Service Representative must exercise discretion realizing that his/her interactions with co-workers and customers must be in accordance with PCA policies and ethics. The Customer Service Representative is responsible for ensuring that the customer's needs are met, to the fullest of their ability.

INTERACTIONS:

To exceed customer needs the Customer Service Representative will need to work with managers and associates in sales, design, production, scheduling, and accounting. The Customer Service Representative is expected to develop solid working relationships with these individuals to effectively meet, and then exceed, customer needs. Externally the Customer Service Representative is responsible for developing and maintaining relationships with customers. The Customer Service Representative is expected to showcase PCA products and services, negotiate/communicate pricing and deliver superior service

BASIC REQUIREMENTS:

  • Education equivalent to a High School Diploma. Associates degree or college business coursework preferred.
  • Two (2) years of experience in customer service, management, or supervisor role with experience entering customer orders into an order entry system while maintaining/building strong and positive customer business relationships.
  • Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.
  • Previous experience using automated order entry system.

STRONGLY PREFERRED REQUIREMENTS:

  • Associates degree or college business coursework.
  • Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.
  • Prior project management experience.

KNOWLEDGE, SKILLS & ABILITIES:

  • The ability to network and build relationships with individuals of various experience and corporate positions.
  • Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.
  • Solid working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
  • Ability to be accessible, available, and responsive to the customer and understand the customer's point of view.
  • Ability to advocate for customer needs to others and create mutual agreement on project scope.
  • Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks concurrently, while being flexible and working overtime as needed.
  • Strong listening, evaluating, and problem-solving skills.
  • Ability to create alternative solutions and meet deadlines.
  • Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.
  • Must be able to travel as necessary and possess a valid U.S. driver's license.
  • Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
  • Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
  • Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
  • Able to work flexible hours or overtime as needed.

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Other details
  • Pay Type Salary
Apply Now
  • New Oxford, PA 17350, USA
Share this job:

  • Customer Service Representative

    1 month ago

    New Oxford, United States Packaging Corporation of America Full time

    Customer Service Representative New Oxford, PA 17350, USA Req #21155 Monday, November 25, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an...

  • Customer Service Representative

    7 days ago

    Oxford, Ohio, United States Walmart Full time

    Job Description:">We are looking for a highly motivated and detail-oriented individual to fill the position of Customer Service Representative at Walmart. As a Sales Associate, you will be responsible for reviewing customer orders, locating and selecting merchandise, and ensuring accurate order fulfillment.">Main Responsibilities:">Your primary...

  • Customer Service Representative

    7 days ago

    Oxford, Mississippi, United States Domino's Pizza LLC Full time

    Job DescriptionWe are looking for a skilled Customer Service Representative to join our team at Domino's Pizza LLC.About the Role:Greet customers and provide them with a positive, engaging experience.Take customer orders working with the technology and Point of Sales System.Create a great customer experience by cleaning, preparing, and maintaining the front...

  • Customer Service Representative

    1 week ago

    Oxford, Pennsylvania, United States Planet Fitness Full time

    Job Summary:The Member Services Representative will be responsible for delivering an exceptional member experience by providing superior customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities...

  • {"Customer Service Representative":{"text":"Customer Service Representative","lang":"en"}}

    3 weeks ago

    Oxford, Ohio, United States Domino's Pizza LLC Full time

    {"Job Responsibilities":{"text":"Customer Service at Domino’s:As a valued member of our team, you will be responsible for creating a positive experience for our customers. This involves greeting them warmly, taking their orders, and ensuring that they receive their food in a timely and accurate manner.Key Responsibilities:Provide excellent customer service...

  • Customer Service Representative

    3 weeks ago

    Oxford, Ohio, United States Fred Loya Insurance Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at Fred Loya Insurance. In this role, you will be responsible for selling new auto insurance policies, renewing policies, and servicing existing ones. You will also be involved in marketing initiatives for new business development.Responsibilities:Provide...

  • Customer Service Rep

    2 weeks ago

    New Oxford, United States Packaging Corporation of America Full time

    Sr Customer Service Rep - Specialty Displays New Oxford, PA 17350, USA Req #20937 Thursday, October 17, 2024 As a Fortune 500 company, Packaging Corporation of America...

  • Customer Service Representative

    1 week ago

    Oxford, Mississippi, United States ANIMAL CLINIC OF OXFORD Full time

    About Animal Clinic of Oxford">We are a leading animal care facility dedicated to providing top-notch services to our furry friends and their owners. Our team is passionate about delivering exceptional customer service, ensuring every interaction is positive and memorable.Job Summary:The Lead Customer Service Representative plays a vital role in creating...

  • Customer Service Representative

    3 weeks ago

    Oxford, Alabama, United States Books-A-Million, Inc. Full time

    About the Role:We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our bookselling team, you will be responsible for providing exceptional customer service to all customers in a friendly and helpful manner.Key Responsibilities:Provide customers with the highest level of customer...

  • Insurance Customer Service Representative

    3 weeks ago

    Oxford, Mississippi, United States Jimmy Carr - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our clients, exceeding their expectations, and building long-lasting relationships.Estimated Salary: $40,000 - $60,000 per...

  • Customer Service Representative

    1 week ago

    New Oxford, Pennsylvania, United States Lyle Pitner - State Farm Agent Full time

    Job OpportunityWe are seeking a motivated and customer-focused individual to join our team as a Staff Assistant at Lyle Pitner - State Farm Agent.OverviewThis role offers a unique opportunity to work in a fast-paced environment, providing excellent customer service and building strong relationships with clients. As a valued member of our team, you will have...

  • Customer Service Associate

    7 days ago

    New Oxford, Pennsylvania, United States Family Dollar Full time

    Job Summary:Fulfill your potential as a Customer Service Representative at Family Dollar. As a key member of our team, you will provide exceptional service to customers, assisting with selection of merchandise and completing cash register transactions.

  • Customer Service Representative

    6 months ago

    New Orleans, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Independent Courier Service Representative

    3 weeks ago

    Oxford, Massachusetts, United States United Parcel Service Full time

    Job OverviewWe are seeking a reliable and skilled Independent Courier Service Representative to join our team.This part-time position requires flexibility, with work assigned in the morning based on operational needs and your availability.

  • Customer Service Liaison

    2 weeks ago

    Oxford, Mississippi, United States State Farm Insurance Full time

    Job Role: Customer Service Representative at State Farm InsuranceAbout the Job:As a Customer Service Representative at State Farm Insurance, you will play a crucial role in providing exceptional customer experiences. Your primary responsibility will be to assist customers with inquiries, complaints, and policy changes in a professional and efficient...

  • Customer Service Representative

    3 weeks ago

    Oxford, Mississippi, United States Dollar Tree Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Sales Floor Associate to join our team at Dollar Tree. As a Sales Floor Associate, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess...

  • Customer Service Representative

    1 week ago

    Oxford, Ohio, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Frontline Cashier to join our team. As a Member Frontline Cashier, you will play a critical role in delivering exceptional customer service and ensuring a positive shopping experience for our members. If you have excellent communication skills, can multitask, and thrive in a fast-paced...

  • Customer Service Representative

    2 days ago

    Oxford, Mississippi, United States Domino's Pizza LLC Full time

    Company Overview:Domino's Pizza LLC is a leading pizza company with flexible part-time hours. We are committed to providing excellent customer service and a welcoming environment for our customers.

  • Sr Customer Service Rep

    2 months ago

    New Oxford, United States Packaging Corporation of America Full time

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service...

  • Customer Service Representative

    20 hours ago

    Oxford, Alabama, United States Jim 'N Nick's Full time

    Job OverviewWe are seeking a Guest Service Professional to join our team at Jim 'N Nick's. This role is ideal for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.