Insurance Customer Service Representative

7 days ago


Oxford, Mississippi, United States Jimmy Carr - State Farm Agent Full time

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our clients, exceeding their expectations, and building long-lasting relationships.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and location.

Responsibilities:

  • Establish strong customer relationships through effective communication, empathy, and problem-solving skills.
  • Provide accurate and timely responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate clients about various insurance options, identifying their needs and preferences.

Benefits:

  • Competitive salary with opportunities for growth and advancement.
  • Simple IRA plan for retirement savings.
  • Group life insurance benefits for added security.
  • Paid time off, including vacation and personal/sick days, to maintain work-life balance.
  • Valuable experience and training to enhance your career prospects.

Requirements:

  • Excellent written, verbal, and listening communication skills.
  • Self-motivation, with the ability to work independently and as part of a team.
  • Attention to detail, with a focus on accuracy and precision.
  • Proactive problem-solving skills to resolve complex issues efficiently.
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to diverse clients, understanding their unique needs and concerns.
  • A Property and Casualty license (must be able to obtain).
  • A Life and Health license (must be able to obtain).

About Us:

As a State Farm agent's team member, you will have the opportunity to work with a dynamic and supportive team, dedicated to delivering exceptional service to our clients. Our team members enjoy a collaborative and inclusive work environment, with opportunities for growth and development.



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