Customer Service Representative
3 weeks ago
Job Summary:
The Member Services Representative will be responsible for delivering an exceptional member experience by providing superior customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities:
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including answering phones in a friendly manner and assisting callers with various questions, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Compensation: $14.00 per hour
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