Customer Service Representative

3 weeks ago


Oxford, Pennsylvania, United States Planet Fitness Full time

Job Summary:

The Member Services Representative will be responsible for delivering an exceptional member experience by providing superior customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities:

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including answering phones in a friendly manner and assisting callers with various questions, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Compensation: $14.00 per hour



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