Customer Experience Representative

2 weeks ago


Columbus, United States Cover Financial, Inc. Full time

**Customer Experience Representative (Remote)**

Columbus, Ohio / Customer Service / Full Time At Cover, we want to become the largest and most customer centric insurance company in the world. Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers. We were part of Y Combinators W16 batch, and have gone on to raise $27 million across three funding rounds backed by world class investors. Were growing fast. In the past year weve scaled the team across our San Francisco and Toronto offices. Across our diverse and multi-skilled team were working together to deliver a service thats effortless to interact with, transparently priced, and built on a sustainable and long term footing. Were pushing hard to make our vision of insurance a reality and we want dedicated, inquisitive and collaborative people who are ready to play their part in achieving our goal.

Cover is seeking an experienced Customer Experience Representative to support our current and future growth. This role encompasses both large and small needs of the business. You will be expected to interact with employees within all levels of the organization and provide best in class customer service. **Job Duties**

+ Champion a culture of customer success

+ Demonstrate effective team skills in actions, communication, and management practices

+ Maintain individual contributor KPIs that align with our best in class customer experience

+ Handle customer questions and requests and ensure concerns are being resolved to the utmost satisfaction

+ Manage customer policies and keep records of customer interactions with the use of CRM software

+ Develop and maintain close relationships across product management, engineering, and marketing

+ Follow customer service policies and procedures, driving improvements across the entire team

+ Monitor customer feedback and develop new techniques to ensure customer retention.

+ Proven customer support or customer success experience

+ A deep understanding of managing ticketing systems such as Kustomer, Zendesk, or Desk.com

+ Ability to multitask, prioritize, and manage time effectively

+ Knowledge of data tracking, reporting, analysis, and the use of enterprise-level CRM software

+ Excellent verbal and written communication skills

+ Experience working with a company that has experienced a rapid growth phase

+ A builders mentality with a natural curiosity for solving difficult problems

**Benefits**

+ Employer supported healthcare/dental/vision

+ Fun and engaging work environment

+ $200 annual health benefit

+ $1000 annual learning/advancement budget

+ Flexible PTO


  • Customer Services Account Representative

    Found in: beBee jobs US - 2 weeks ago


    Columbus, Ohio, United States American Electric Power Full time

    Job SummaryThis is a single position posted at multiple levels. The job description below is based on the Assoc. level, additional skills and requirements needed for CSAR.This position is the primary field customer relations resource, for residential, commercial and industrial customers in an assigned territory. The geographic territory assignment will...


  • Columbus, United States Farm Credit Council Full time

    Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...

  • Customer Experience Specialist

    Found in: Talent US C2 - 2 weeks ago


    Columbus, United States British Swim School of East Columbus - Delaware County Full time

    Benefits: Fun and upbeat environment Purpose driven mission Opportunity for advancement Customer Experience Specialist About Us:A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.Compensation and...

  • Rep, Customer Experience

    Found in: Talent US C2 - 3 weeks ago


    Columbus, United States Molina Healthcare Full time

    JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider...


  • Columbus, United States The Peach Truck Full time

    Description Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include...


  • Columbus, United States Platinum Holdings Full time

    Job DescriptionJob DescriptionOur company is actively interviewing and accepting competitive and team-oriented individuals to join our company. This is an entry level position, meaning we will provide full product education to the right candidates.Experience wanted from the following areas:*Customer Service*General LaborOur company provides excellent earning...


  • Columbus, United States MIK Full time

    Store - COLUMBUS-DUBLIN, OH - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Customer Experience, Manager, Store Manager, Experience, Retail, Customer


  • Columbus, United States MIK Full time

    Store - COLUMBUS-EASTON, OH - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Customer Experience, Manager, Store Manager, Experience, Retail, Customer


  • Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the public spaces so that optimal quality and communication can be achieved....


  • Columbus, United States ACCURATE MECHANICAL, INC. Full time

    Job Type Full-timeDescriptionAccurate Heating, Cooling and Plumbing is looking for Business Development/HVAC Sales Representative. This position is based in Columbus, Ohio. WHO WE ARE: For more than 4 decades, Accurate Heating, Cooling and Plumbing has been the HVAC contractor of choice for quality-minded customers in Central Ohio. Besides the fact that we...

  • Sales Representative

    Found in: beBee jobs US - 2 weeks ago


    Columbus, Ohio, United States Lawn Doctor of Greater Columbus Full time

    Mon-Fri, 8:30am-5pm, Base Salary ($12-$14) with Experience, Commission, Medical, Dental & Vision Insurance, Simple IRA, PTO, Paid Holidays, Paid Training, Company vehicle. Lawn Care & Snow Removal. College Students Welcome.Lawn Doctor is looking for a dependable and reliable individual to join our team as a Sales Representative. Our Sales Representatives...

  • Solar Sales Representative

    Found in: beBee S US - 2 weeks ago


    Columbus, United States G3 Solar - Columbus Full time

    G3 Solar is seeking a dynamic and results-driven individual to join our team as an Outside Solar Sales Representative. In this role, you will be responsible for driving sales and promoting our cutting-edge solar energy solutions to residential and commercial customers. As a Solar Sales Representative, with the leads you are provided and through your own...


  • Columbus, United States Talent Strategy Full time

    Job DescriptionJob DescriptionPosition: Territory Sales RepresentativePay: $36,000 Base + CommissionShift: 1stLocation: Hilliard, OHOverview:The Territory Sales Representative sells products and services by identifying the needs of current and potential customers in a specific area of responsibility and promotes the use of the Parts and Service Departments...

  • Solar Sales Representative

    Found in: beBee jobs US - 2 weeks ago


    Columbus, Ohio, United States G3 Solar - Columbus Full time

    G3 Solar is seeking a dynamic and results-driven individual to join our team as an Outside Solar Sales Representative. In this role, you will be responsible for driving sales and promoting our cutting-edge solar energy solutions to residential and commercial customers. As a Solar Sales Representative, with the leads you are provided and through your own...


  • Columbus, United States United Spearhead Management Full time

    Job DescriptionJob DescriptionUnited Spearhead Management is a Columbus-based sales and marketing firm. By working closely with our clients, we can fully understand their business objectives, target audience, and the competitive landscape in which they operate. We are known not only for our advancement opportunities but also for the positive culture that we...


  • Columbus, United States Apex Systems Full time

    Client: InstacartTitle: Product Representative / Brand AmbassadorLocation: Mason, OH - OnsiteContract Duration: Part-Time or Full-Time / 2 Months - Potential to extendYears of Experience Required: 1+ years of customer servicePay Rate: $24.00/HR W2Hours: Open to 20 - 40 hours/week (based on your availability)OVERVIEWInstacart recently acquired an AI tool to...

  • Outside Sales Representative

    Found in: Appcast Linkedin GBL C2 - 3 days ago


    Columbus, United States M.G. Newell Corporation Full time

    The primary purpose of this position is to profitably grow the sales of the company in an assigned territory.LOCATION: Columbus, Ohio and Northeast OhioWe seek a professional sales representative with a background in Industrial Sales, preferably with equipment experience relating to food and/or fluid processing, i.e. dairy, beverage, food or the bio-pharma...


  • Columbus, United States M.G. Newell Corporation Full time

    The primary purpose of this position is to profitably grow the sales of the company in an assigned territory.LOCATION: Columbus, Ohio and Northeast OhioWe seek a professional sales representative with a background in Industrial Sales, preferably with equipment experience relating to food and/or fluid processing, i.e. dairy, beverage, food or the bio-pharma...


  • Columbus, United States Percepta House Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You will handle a variety of incoming calls, including...


  • Columbus, United States Percepta House Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Summary:We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You will handle a variety of...