Call Center Representative
2 weeks ago
Job Title: Call Center Representative
Job Summary:
We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You will handle a variety of incoming calls, including customer inquiries, product support, and general information requests. The ideal candidate is a great communicator with a passion for helping others and a strong desire to exceed customer expectations.
Responsibilities:
- Provide accurate information regarding products, services, and policies.
- Assist customers with product support, troubleshooting, and technical issues.
- Process orders, returns, and exchanges according to company policies and procedures.
- Maintain a high level of knowledge about company products, services, and promotions.
- Follow call center scripts and protocols to ensure consistency and quality of service.
- Meet or exceed individual and team performance targets, including call quality and customer satisfaction metrics.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Collaborate with other departments to resolve customer issues and improve processes.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills and familiarity with CRM software.
- Positive attitude and willingness to learn and adapt.
- Ability to work independently as well as part of a team.
Job Posted by ApplicantPro
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