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Customer Service Representative
1 month ago
At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Our San Jose, CA facility is growing, and we're looking for world-class people like you
Position:
Second (2nd) Shift Customer Service Representative
Shift:
Monday – Friday 2:30pm – 11:00pm
Pay:
$27.00 per hour
Shift Differential:
$1.50
Eligible for Attendance Bonus
Responsibilities:
Process orders and prepare correspondence to fulfill customer needs.
Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Minimum Requirements:
A minimum of 6 months to 1 year experience in customer service.
Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments.
Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
Experience using a commercial WMS (warehouse management system) such as JDA, Blue Yonder, Red Prairie, SAP, etc.
Ability to communicate effectively via oral and written communication.
Ability to work in a fast-paced, customer-centric team environment.
Good attendance record and ability to prioritize and multi-task.
Open to learning new skills and being a team player.
Required Education and Experience:
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Be part of the world’s largest logistics company DHL Supply Chain has been certified as a Great Place to Work and Top Employer in the US for the 3rd year in a row.
Benefits:
AFFORDABLE medical, dental, and vision coverage offered on your 30th day
Paid vacation and holidays
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
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