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Customer Success Manager

4 months ago

Pittsburgh, United States Amergis Full time

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

The Time and Expense Field Support Specialist I provides the highest level of customer service to healthcare professionals, field staff, clients, patients, offices and coworkers. The primary focus of this position is to ensure all payroll and billing functions are processed accurately and on time every week using various methods of time and expense collection. The Time and Expense Field Support Specialist I will also support the overall revenue cycle process and contribute to the culture of the office, which is defined as being high energy, having strong accountability, and team orientation. The Time and Expense Field Support Specialist I will also focus on professional development, proficiency in essential job functions and continuous improvement.

Essential Duties and Responsibilities:

Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the Hub as well as with clients, caregivers, field staff and office based team members Provides excellent customer service to all stake holders Under the guidance of the Field Support Manager and in accordance with the Expectations Document, maintains proficiency in all support functions and activities to ensure office operations are met Meets and maintains HIPAA regulations in regards to Protected Health Information Proactively works with each office to collect all timecards for the current pay period Accurately processes all payroll and billing data into the applicable system of record to be exported to headquarters by a defined deadline Follows the established operating rhythm to ensure standardization of processes and procedures is consistently met Displays strong organizational skills and time management skills to efficiently support multiple offices Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency Works closely with HQ partners to troubleshoot issues and ultimately ensure there are no gaps or delays within the revenue cycle Communicates all issues or concerns relating to payroll or billing errors Performs other duties as assigned

Minimum Requirements:

High school diploma or equivalent degree required. Undergraduate degree preferred One year work experience in a team environment preferred Excellent verbal and written communication skills Proficiency with computers, including Microsoft Office Ability to work independently and multitask effectively while maintaining attention to detail Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records" #J-18808-Ljbffr