Customer Success Manager
2 weeks ago
Customer Success Lead
Innovation Works, Inc. is seeking a Customer Success Lead who is dedicated to enhancing customer satisfaction and success. This role is essential for driving customer engagement and ensuring that our clients achieve their desired outcomes. Below are the key responsibilities and qualifications:
Key Responsibilities
- Leadership in Customer Success: Spearhead and articulate the vision for all customer success initiatives.
- Relationship Management: Cultivate and sustain robust relationships with key clients, understanding their needs and challenges.
- Strategic Customer Success Planning: Formulate and implement a holistic customer success strategy that aligns with the organization's objectives, ensuring high levels of customer satisfaction and retention.
- Onboarding Oversight: Manage the onboarding process to guarantee a seamless transition for new clients.
- Account Oversight: Actively monitor client accounts to mitigate churn and enhance customer lifetime value.
- Feedback and Improvement: Collect and analyze customer feedback to refine products and services, ensuring timely responses to client inquiries.
- Data-Driven Insights: Evaluate customer data to track success metrics and inform strategic decisions.
- Customer Advocacy Promotion: Foster a culture where satisfied clients become advocates for the company.
- Sales Opportunities: Identify and leverage opportunities for upselling and cross-selling.
- Collaboration with Teams: Collaborate closely with Marketing, Product Development, and Sales teams to enhance customer experience.
Knowledge, Skills, and Abilities
- Minimum of 1 year of experience in volunteer coordination or leadership within nonprofit sectors is preferred.
- Strong attention to detail, diligence, and organizational skills.
- Self-motivated with a strong sense of ownership.
- Ability to manage multiple priorities and address customer needs effectively.
- Exceptional communication and relationship-building capabilities.
- Proactive and results-driven, focused on surpassing customer expectations.
- Experience in customer service, startups, or nonprofit organizations is advantageous.
-
Customer Success Manager
1 week ago
Pittsburgh, Pennsylvania, United States Innovation Works, Inc. Full timeCustomer Success LeadInnovation Works, Inc. is seeking a Customer Success Lead to enhance our customer engagement initiatives. This role is essential for fostering customer satisfaction and ensuring the success of our clients. Below are the key responsibilities and qualifications for this position:Key ResponsibilitiesLeadership: Establish and guide the...
-
Customer Success Manager
1 week ago
Pittsburgh, Pennsylvania, United States Innovation Works, Inc. Full timeCustomer Success LeadInnovation Works, Inc. is seeking a Customer Success Lead to enhance our customer engagement initiatives. This role is essential for fostering customer satisfaction and loyalty. Below are the key responsibilities and qualifications:Key ResponsibilitiesLeadership Development: Cultivate and direct the vision for all customer success...
-
Regional Manager, Customer Success
1 month ago
Pittsburgh, Pennsylvania, United States Fortive Full timeRegional Manager, Customer SuccessOverview:The Regional Manager, Customer Success is responsible for leading the Industrial Scientific Customer Success teams within a defined region. These teams (PODs) consist of Customer Relationship Managers, Customer Relationship Renewal Managers, Technical Support Specialists, and Deal Desk Representatives. In this...
-
Customer Success Operations Manager
2 weeks ago
Pittsburgh, Pennsylvania, United States iLocatum Full timeCustomer Success Operations Manager As an essential contributor to the Customer Success Operations division at iLocatum, you will be instrumental in guiding enterprise and functional initiatives that require strong leadership within the Customer Success domain. Your role will involve prioritizing tasks, synthesizing data, and presenting analytical insights,...
-
Customer Success Representative
5 days ago
Pittsburgh, Pennsylvania, United States Innovation Works Full timeAbout the Role:We are seeking a highly skilled and ambitious sales professional to join our team at Innovation Works. As a Sales Associate, you will be responsible for driving business growth and revenue by assisting with sales inquiries and opportunities.Your Focus:You are a super-smart, energetic sales professional looking for a career where you can put...
-
Procurement Customer Success Partner
4 weeks ago
Pittsburgh, Pennsylvania, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Operations Lead
1 week ago
Pittsburgh, Pennsylvania, United States Thermo Fisher Scientific Full timeThe role involves collaborating closely with the LSLPG Strategic Accounts Team and various division partners to ensure effective connection between our customers and Thermo Fisher Scientific's life sciences and laboratory product offerings. The ideal candidate will possess exceptional project planning and management capabilities, a strong business acumen,...
-
Customer Success Operations Leader
1 week ago
Pittsburgh, Pennsylvania, United States Thermo Fisher Scientific Full timePosition Overview:The role involves close collaboration with the LSLPG Strategic Accounts Team and various division partners to ensure effective connection between customers and Thermo Fisher Scientific's life sciences and laboratory product offerings. The ideal candidate will possess exceptional project management and planning abilities, a strong business...
-
Customer Success Operations Leader
1 week ago
Pittsburgh, Pennsylvania, United States Thermo Fisher Scientific Full timeThe role involves collaborating closely with the LSLPG Strategic Accounts Team and various division partners to ensure effective connection between our clients and Thermo Fisher Scientific's life sciences and laboratory product offerings. The ideal candidate will possess exceptional project planning and management abilities, a strong business acumen, sales...
-
Client Success Manager
2 weeks ago
Pittsburgh, Pennsylvania, United States Anderson Recruiting & Consulting Full timeClient Success Manager - PittsburghAnderson Recruiting & Consulting is a dynamic and rapidly growing provider of comprehensive solutions. We empower our clients to achieve transformation and innovation, enabling them to secure a competitive edge through strategic advisory services, tailored software solutions, application management, and staffing expertise....
-
Client Success Specialist
2 weeks ago
Pittsburgh, Pennsylvania, United States True Commerce Full timeUnlock Your Potential with TrueCommerce Are you prepared to explore your capabilities? Join a dynamic and international organization where you can contribute to a team that enhances supply chain solutions. About the Role TrueCommerce is on the lookout for customer-focused professionals for our Customer Success Manager position, dedicated to the retention and...
-
Client Success Specialist
2 weeks ago
Pittsburgh, Pennsylvania, United States Erin Full timeOverview:ERIN is an innovative startup in the Talent Acquisition sector, transforming the way organizations engage employees in their hiring processes. We are dedicated to developing exceptional software solutions, addressing challenges, and participating in dynamic startup initiatives.Companies worldwide face difficulties in filling vacancies. Our...
-
Client Success Specialist
2 weeks ago
Pittsburgh, Pennsylvania, United States Erin Full timeOverview:ERIN is an innovative startup in the Talent Acquisition sector, transforming the way organizations engage employees in the hiring process. We are dedicated to developing exceptional software solutions, addressing challenges, and fostering a dynamic startup culture.Our mission is to assist businesses of all sizes globally in filling their vacancies....
-
Client Success Specialist
2 weeks ago
Pittsburgh, Pennsylvania, United States Erin Full timeOverview:ERIN is an innovative startup in the Talent Acquisition sector, transforming the way organizations engage employees in the hiring process. We are dedicated to developing exceptional software solutions, addressing challenges, and participating in groundbreaking startup initiatives.Our client-facing team collaborates with businesses of all sizes...
-
Student Success Consultant
2 weeks ago
Pittsburgh, Pennsylvania, United States Chatham University Full timeChatham University - Student Success ConsultantChatham University is on the lookout for a committed Student Success Consultant to enhance their academic support team. The Student Success Consultant will offer expert guidance to incoming undergraduate students throughout their educational experience, ensuring they navigate their course selections and major...
-
Enrollment Success Advocate
5 hours ago
Pittsburgh, Pennsylvania, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly motivated and dedicated Enrollment Success Navigator to join our team at InsideHigherEd. As an Enrollment Success Navigator, you will play a critical role in providing enrollment support to applicants and academic support to students enrolled in developmental coursework.Key ResponsibilitiesCollaborate with Enrollment...
-
Senior Mobility Success Manager, Application
1 week ago
Pittsburgh, Pennsylvania, United States Gridwise Full timeAbout GridwiseGridwise stands out as a rapidly expanding startup within the gig-mobility sector. Our innovative platform delivers comprehensive gig-mobility solutions designed to empower drivers, corporations, and municipal entities.We have successfully supported over 300,000 ride-hailing and delivery drivers through our mobile application and marketplace...
-
Customer Service Manager, Cigna Global
1 month ago
Pittsburgh, Pennsylvania, United States The Cigna Group Full timeThe job profile for this position is Customer Service Manager, which is a Band 4 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,...
-
Project Manager
4 hours ago
Pittsburgh, Pennsylvania, United States Dino Painting Full timeAbout the JobWe are seeking a highly skilled Project Manager to join our team at Dino Painting. As a Project Manager, you will be responsible for ensuring customer satisfaction and delivering high-quality projects on time and within budget.Key Responsibilities:Customer Support:Provide exceptional customer service and ensure customer satisfaction.Communicate...
-
Customer Insights Manager
3 days ago
Pittsburgh, Pennsylvania, United States Duquesne Light Company Full time**About Duquesne Light Company**Duquesne Light Company is a leading provider of electric energy, committed to creating a culture of inclusion and respect for the unique differences and experiences of its employees. We believe that our differences lead to better collaboration, innovation, and outcomes.**Job Summary**The Manager of Customer Insights will have...