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Solutions Engineer
4 months ago
What We Offer:
- Flexible time off policy
- Hybrid office schedule for qualifying employees
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advance with an industry leading company
Business Alignment:
- Understands and aligns with business needs of the customer or customers
- Understands and aligns with business needs of Sales and Product teams
- Suggests product changes to customer/s aligning with business goals
- Provides monthly updates on customer NPD, technical innovation, and business outlook
- Owns new product requirements and engages with customer to create product requirements
- Categorizes product requirements by product hierarchy and assigns product priority
- Works closely with Product Line Managers and Engineering teams to action new product development
- Builds an end-to-end solution connectivity diagram
- Develops Product mock-up plans for end-to-end connectivity working closely with applications engineering
- Develops a test plan to ensure solution meets link requirements
- Works closely with Engineering to implement and test the solution link
- Resolves any technical issues before and during deployment of products at customer sites
- Ensures customer success in product reception and deployment
- Develops an understanding of the customer's current and near-term network topology for fiber connectivity
- Supports customer site visits for new product testing, deployment, and operationalizing
- Owns and guides technical product development timelines based on customer network needs
- Participates in industry conferences to learn trends affecting product development
- Works with Fujikura team to align on technology and development priorities
- Guides technical specs development with the customer and product team
- Sets NPD priorities with project and program management based on trends and standard needs
- Excellent communication skills in both written and verbal form with external and internal
- Excellent organizational skills, detail-oriented approach and thorough in completing
- Flexible and adaptable to work in a rapidly changing, fast-paced
- Must be highly motivated with a strong sense of urgency and desire to meet customer
- Ability to collaborate with other departments to ensure a stellar customer
- Ability to comment on engineering drawings of physical infrastructure layouts on different data center architectures.
- Innovative and creative with problem solving
- Demonstrated ability to work at peak performance in keeping the team focus, goals and forecast in the forefront.
- Ability to sense and relate observations into business
- Ability to work independently and as a team
- Engineering degree or substantial real world experience working with fiber optics networks
- 1+ years of data center, cabling, and fiber optic connectivity solutions experience
- Primary work environment is an office environment
- Periodic travel required, domestic and global
- Ability to work extended hours to accommodate global operations may be required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
