Guest Service Agent
4 months ago
Property Location:
1380 East Sixth Street - Cleveland, Ohio 44114**YOU BELONG AT DRURY HOTELS.**
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
**WHAT YOU CAN EXPECT FROM US**
**So. Much. More.**
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
* *Incentives -* Quarterly bonuses up to $1600/year (we succeed together) based on hotel results
* *Work-life-balance* Flexible scheduling, paid time off, hotel discounts and free room nights
* *Career growth -* Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
* *Health and well-being -* Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
* *Retirement -* Company-matched 401(k)
* *Award-winning* - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record)
**What you will do:**
**Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**
Ensure exceptional, positive experiences for our diverse team members and guests.
* Assist guests in a friendly, efficient, courteous, and professional manner.
* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
**What we expect of you:**
**With your can-do spirit and unique personality, you will shine at Drury Hotels.**
We seek friendly, highly organized communicators and multitaskers with these qualifications.
* Warm and friendly manner in relating to and interacting with the public
* Demonstrated attention to detail while handling multiple tasks simultaneously
* Familiarity with handling money, making change, and using office machines in day-to-day activities
* Ability to speak and receive direction (written and verbal direction) in English
* Willingness and ability to work alone as scheduled
**Rise. Shine. Work Happy. Apply Now.**
locationCleveland, OHlocationCleveland, OHlocationCleveland, OHAt Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. Thats the Drury Way. Our 5,000 team members work togetheracross 150 hotels in 26 statesto make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
-
Guest Service Agent
4 months ago
Cleveland, United States DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Full timeDescription**$500 Sign On Bonus will be paid out after successfully completing 30 days of service****$500 Retention Bonus will be paid out after successfully completing 90 days of service**We are looking for our next great team member to join us on our front office team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits...
-
Guest Services Agent
4 months ago
Cleveland, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Cleveland, OH, US, 44135 Property Name: La Quinta by Wyndham Cleveland - Airport North Req Id: 19307 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Cleveland - Airport North location in Cleveland , Ohio . **Job Summary** The Guest Service Agent is responsible for...
-
Guest Service Agent
2 months ago
Cleveland, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Service Agent
4 months ago
Cleveland, United States Crescent Services Full time**$500 Sign On Bonus will be paid out after successfully completing 30 days of service****$500 Retention Bonus will be paid out after successfully completing 90 days of service** We are looking for our next great team member to join us on our front office team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package...
-
Guest Service Agent
3 weeks ago
Cleveland, United States Sonesta Hotels Full timeDescription DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash...
-
Guest Services Representative
3 days ago
Cleveland, Ohio, United States Crescent Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled Guest Services Agent to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGreet and register guests, ensuring a warm and welcoming...
-
Guest Service Ambassador
2 weeks ago
Cleveland, Ohio, United States Kimpton Hotel Full timeAbout the RoleWe're seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesRegistration and...
-
Guest Services Supervisor
4 weeks ago
Cleveland, United States Drury Hotels Full timeStarting pay $19.50 per hour!Property Location:1380 East Sixth Street - Cleveland, Ohio 44114You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....
-
Guest Services Team Leader
3 weeks ago
Cleveland, Ohio, United States Drury Hotels Full timeLocation:Hotel PropertyAt Drury Hotels, we believe in creating a workplace where everyone can thrive. Your contributions matter, and we are committed to providing an environment where you can excel both today and in the future.WHAT YOU CAN EXPECT FROM USExperience a workplace that values you.Just as our guests deserve exceptional service, you deserve...
-
Guest Services Manager
4 weeks ago
Cleveland, Ohio, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Manager plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also crucial in optimizing room revenue and occupancy rates.Key...
-
Front Desk Agent
5 days ago
Cleveland, Ohio, United States IHG Full timeJob Title: Front Desk AgentAt IHG Hotels & Resorts, we're seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...
-
Guest Services Coordinator
4 weeks ago
Cleveland, Ohio, United States La Quinta Inn Cleveland - Airport North Full timeCompensation Type:HourlyCompany Overview:La Quinta Inn Cleveland - Airport North is a distinguished establishment in the hospitality sector, recognized for its commitment to providing exceptional guest experiences. Our organization is dedicated to maintaining high standards of service and operational excellence, ensuring that every guest feels valued and...
-
Customer Service Representative
1 week ago
Cleveland, United States Emily Montone - State Farm Agent Full timeResponsive recruiter Replies within 24 hours Benefits: Competitive salary Flexible schedule Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Emily Montone - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth...
-
Insurance and Financial Services Position
2 months ago
Cleveland, United States Lamar McKenzie - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Cleveland, TN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lamar McKenzie - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...
-
Guest Services Representative
2 weeks ago
Cleveland, Ohio, United States Crescent Services Full timeJob SummaryCrescent Services is seeking a highly skilled Guest Services Representative to join our front office team. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Registration and Check-out: Greet and register...
-
Guest Services Ambassador
2 weeks ago
Cleveland, Ohio, United States AEG Full timeAbout the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Guest Services Team Members at Cleveland Browns Stadium. As a Guest Services Team Member, you will play a vital role in creating a memorable experience for our guests by providing exceptional customer service, ensuring a safe and clean environment, and...
-
Guest Service Ambassador
1 week ago
Cleveland, Tennessee, United States StayAPT Full timeGuest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at StayAPT in Cleveland, TN. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Register guests, provide room...
-
Guest Services Coordinator
4 weeks ago
Cleveland, Mississippi, United States Chawla Pointe LLC Full timeJob Title: Guest Services CoordinatorCompany: Chawla Pointe LLCAre you dedicated to delivering outstanding customer support and ensuring a seamless experience for guests? Chawla Pointe LLC is seeking a Guest Services Coordinator to enhance our team.KEY RESPONSIBILITIES:Manage reservations through various platforms including email, phone, and centralized...
-
Guest Services Supervisor
5 days ago
Cleveland, Ohio, United States Drury Hotels Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Services Supervisor to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a positive experience for our guests, and contributing to the overall success of our hotel.Key ResponsibilitiesSupervise...
-
Guest Care Specialist
2 months ago
Cleveland, United States Mr. Tire Auto Service Centers Full timeJob DescriptionJob DescriptionCompany DescriptionCompany Info: Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and...