Guest Service Agent
3 months ago
Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll DoThe Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include:Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You BringHigh school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count. ' }, { 'label': 'Property Name', 'content': 'Kimpton Schofield Hotel
-
Guest Service Agent
3 weeks ago
Cleveland, United States Crescent Hospitality Corporation Full timeDescription $500 Sign On Bonus will be paid out after successfully completing 30 days of service $500 Retention Bonus will be paid out after successfully completing 90 days of service We are looking for our next great team member to join us on our front office team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package...
-
Guest Service Agent
5 months ago
Cleveland, United States Crescent Services Full time**$500 Sign On Bonus will be paid out after successfully completing 30 days of service****$500 Retention Bonus will be paid out after successfully completing 90 days of service** We are looking for our next great team member to join us on our front office team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package...
-
Guest Service Agent
1 month ago
Cleveland, Ohio, United States Kimpton Hotel Full timeJob Title: Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Registration and...
-
Overnight Guest Service Agent
3 weeks ago
Cleveland, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Overnight Guest Service Representative
3 weeks ago
Cleveland, Ohio, United States The Kimpton Hotel & Restaurant Group, LLC Full timeAbout UsThe Kimpton Hotel & Restaurant Group, LLC is a company that values human connections and believes in making people's lives better.Job DescriptionWe are seeking a skilled Overnight Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel...
-
Guest Service Agent
2 months ago
Cleveland, United States Sonesta Hotels Full timeDescription DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash...
-
Guest Service Ambassador
3 weeks ago
Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full timeAbout the RoleWe're seeking a highly skilled Guest Service Agent to join our team at Kimpton Hotels & Restaurants. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegistration and check-out: efficiently process guest arrivals and...
-
Guest Services Director
2 weeks ago
Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full timeLead Front Office Operations and Deliver Exceptional Guest ExperiencesWe're seeking a seasoned Guest Services Manager to lead our Front Office team and drive exceptional guest experiences. As a key member of our hotel's leadership team, you'll be responsible for setting and maintaining high standards of guest service, providing support and training to our...
-
Guest Service Ambassador
2 months ago
Cleveland, Ohio, United States Kimpton Hotel Full timeAbout the RoleWe're seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesRegistration and...
-
Overnight Guest Service Representative
7 days ago
Cleveland, Ohio, United States Kimpton Hotel Full timeRole OverviewThe Overnight Guest Service Agent is a key member of our hotel team, responsible for ensuring a seamless and personalized experience for our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesRegistration and check-out of hotel guestsPBX operations, including...
-
Guest Services Supervisor
2 months ago
Cleveland, United States Drury Hotels Full timeStarting pay $19.50 per hour!Property Location:1380 East Sixth Street - Cleveland, Ohio 44114You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....
-
Overnight Guest Service Ambassador
2 weeks ago
Cleveland, Ohio, United States Kimpton Hotel Full timeJob SummaryWe are seeking a highly skilled and customer-focused Overnight Guest Service Agent to join our team at the Kimpton Schofield Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesRegistration and...
-
Overnight Guest Service Ambassador
1 week ago
Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full timeRole SummaryThe Overnight Guest Service Agent is a key member of our hotel team, responsible for providing exceptional service to our guests. This role requires a high level of professionalism, attention to detail, and ability to work well under pressure.Key ResponsibilitiesRegistration and check-out of hotel guestsPBX operations, mail and message...
-
Customer Service Representative
2 weeks ago
Cleveland, Ohio, United States Emily Montone - State Farm Agent Full timeAre you a customer-focused individual looking for a challenging role? As a Receptionist - State Farm Agent Team Member, you will be responsible for establishing customer relationships and following up with customers as needed. You will also use a customer-focused, needs-based review process to educate customers about insurance options. Additionally, you will...
-
Customer Service Representative
7 days ago
Cleveland, Ohio, United States Christina Estes - State Farm Agent Full timeJob DescriptionAre you a customer-focused individual who enjoys working with the public? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and following up with customers as needed. You will also use a customer-focused, needs-based review process to educate...
-
Guest Services Specialist
3 weeks ago
Cleveland, United States Great Lakes Science Center Full timeGuest Services Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier and concierge. Guest Services Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, t Guest Service, Specialist, Guest, Science, Retail
-
Front Desk Agent
4 weeks ago
Cleveland, United States HEI Hotels & Resorts Full timeJoin our hospitality team at The Westin Cleveland Downtown! Our Front Desk agent position is a fast-paced career building opportunity to positively impact our guest experience by providing a warm welcome and fond farewell while also anticipating our Front Desk, Agent, Hospitality, Hotel
-
Guest Services Ambassador
2 months ago
Cleveland, Ohio, United States AEG Full timeAbout the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Guest Services Team Members at Cleveland Browns Stadium. As a Guest Services Team Member, you will play a vital role in creating a memorable experience for our guests by providing exceptional customer service, ensuring a safe and clean environment, and...
-
Guest Services Representative
2 weeks ago
Cleveland, Ohio, United States Crescent Hospitality Corporation Full timeJob Title: Guest Services RepresentativeWe are seeking a highly skilled Guest Services Representative to join our front office team at Crescent Hotels & Resorts. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Greet and register guests, ensuring a...
-
Guest Services Supervisor
2 weeks ago
Cleveland, Ohio, United States Drury Hotels Full timeUnlock Your Potential at Drury HotelsAs a Guest Services Supervisor, you will play a vital role in ensuring our guests have an exceptional experience at Drury Hotels. We are seeking a motivated and customer-focused individual to join our team.Key Responsibilities:Supervise front desk and guest service positions to ensure seamless guest experiencesCommunicate...