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Technical Customer Service Representative

1 month ago

Wayne, United States RemX Full time
Immediate Opening as a Technical Customer Service Representative in Cleveland, OH

Hours: Monday-Friday 8:00am-5:00pm

Hours during busy season (Nov-Feb) extended to 8am-6pm and Saturday's 9am-3pm. Must be available for overtime.

Workplace Happiness. You Can Find It Here.

Are you looking for an opportunity to work with great people in a friendly work environment? If the answer is yes, look no further We are currently hiring a Technical Customer Service Representative with customer service experience and a passion for helping people. This

is a Contract-to-Hire opportunity to work for a company that values its employees and appreciates the work they do. Offering competitive pay, good benefits and career advancement

Don't miss the chance to find out why customer service professionals are 5 times more likely to want to work for RemX than for the other guys. Apply today

"The RemX team is very nice to work with, and I love the flexible scheduling." Joni, RemX Associate

Job Responsibilities:
  • Responding to users and customers via email, portals, in-bound and outbound phone calls, or through web chat
  • Maintaining up to date product knowledge by following trends in the industry, and applying that knowledge accordingly
  • Identifying and recommending technical based opportunities to enhance value through product performance and customer service
  • Providing answers to consumers by identifying problems; researching answers; guiding clients through maintenance and corrective steps
  • Enters orders into operating system
  • Processes credit card orders
  • Logs and documents all customer, distributor, and field technician inquires in company software
  • Communicates with parts specialist to help advise stock levels of service parts
As a RemX Technical Customer Service Representative We Offer You:
  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work
  • FREE ONLINE skills training
  • Contract-to-Hire Opportunity
Job Requirements:
  • Associates Degree or Technical training preferred
  • 1-2 years Customer Service/Technical Service experience required
  • Bilingual Spanish a plus
  • Intermediate to advanced level skills with Microsoft Office products including Word, Outlook and Excel
  • Ability to communicate thoughts and ideas clearly, and concisely, and in a professional manner
  • Have experience talking about products and services with ability to "upsell" customers on related product recommendations???????

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Find A Job That Works for You

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That's why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you