Customer Service Representative

3 weeks ago

Fort Wayne, United States Vistabeam Full time

Duties/Responsibilities: Interacts with customers via telephone, email, and online chat to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Assists customers with billing and technical issues. Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer issues. Proficient computer skills with the ability to learn new software. Education and Experience: High school diploma or equivalent. Customer service experience required. Technical troubleshooting experience. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. At Vistabeam you’ll be part of an extraordinary team We are a team and have each other’s backs. We adapt and change with technology and markets; research & development is part of our DNA. We are proud of the work we do. We empower our communities. We respect our customers. We reward our employees. We are competitive and relentless. Vistabeam is an Internet service provider delivering a superior broadband service experience to underserved areas of Colorado, Nebraska, and Wyoming. Fast, reliable Internet service, accompanied by extraordinary customer care, empowers Vistabeam customers through access to Internet-based knowledge and opportunities. #J-18808-Ljbffr

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