Customer Success Manager, Remote US

1 month ago

West Palm Beach, United States Carrier Full time

Country: United States of America

Location: CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. We are seeking a Customer Success Manager who will own the end-to-end customer value delivery process, manage account stakeholders, and identify and support new opportunity pursuits, and coordinate efforts to increase customer net promoter score. This role may sit anywhere in the United States working remotely. Role Responsibilities: Collaborate with the Enterprise Account Manager and Regional Key Accounts teams to develop and maintain in-depth knowledge of the assigned global accounts

Identify, qualify, and support Carrier expansion opportunities within and across global accounts

Lead strategy and program manage actions to drive continuous improvement in customer NPS

Quantify customer business improvement opportunity resulting from Carrier delivered solutions

Coordinate, plan, and facilitate customer business reviews (ABR’s and QBR’s) with a focus on forward-looking actions to achieve growth objectives

Develop and maintain scorecards to report on mutually shared objectives for assigned accounts

In collaboration with other Carrier resources, develop and execute tailored solutions to meet specific customer needs and create larger value for customers

Understand and influence customer's capital investment roadmap relevant to Carrier products to drive expansion

Expand relationships with assigned accounts to access new buyers and uncover new opportunities

Collaborate with Carrier BU delivery teams to prioritize and support product and solution delivery improvement opportunities

Required Qualifications Bachelor’s degree

5+ years of sales, finance, or operational excellence methodologies (Lean, 6Sigma, etc.) experience

5+ years of experience leading and executing customer service or program management initiatives, with strong implementation ownership

Preferred Qualifications Bachelor’s degree in Business, Finance, or Engineering

Demonstrated experience with consultative problem-solving with both internal and customer processes

HVAC and Building Automation industry knowledge

Ability to influence internal stakeholder as well as customer stakeholders up to senior leadership

Ability to quickly adapt, find solutions, and establish processes to solve for customer needs

Demonstrated ability in consultative problem-solving with both internal and customer processes

Ability to deliver aftermarket, software, and recurring sales revenue

MS Office software proficiency

RSCAR

#LI-Remote

Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

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