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Customer Success Representative

3 months ago

West Hollywood, United States Vinovest Full time

Vinovest helps investors get exposure to fine wine and whiskey as an asset class. With a team of industry leading experts and an advanced proprietary algorithm, Vinovest is revolutionizing how we invest in fine wine and whiskey.

Vinovest is searching for a passionate customer success representative to join their growing team. This person will be responsible for providing exceptional customer support to all customers through email and chat, additional contact points may be added in the future. You will also work closely with our advisor team to assist them with tasks for their clients. This position will report directly to the Customer Success Manager.

What you need

  • You must be able to work an eight hour shift in either PST or EST time zones five days a week

  • A desire to learn new skills and be coached by industry experts.

  • An interest in alternative assets, finance, or wine or whiskey

  • Excellent verbal and written communication skills

  • Strong attention to detail.

  • Self motivated

  • Experience in a customer service role

Bonus points if you have any of the following

  • A bachelor's degree in a related field.

  • Any background in finance, wine or whiskey.

  • A personal interest in investing, wine or whiskey.

The main qualifications for this role are strong communication and problem-solving skills. We will train you on our specific business operations and provide you with product knowledge, but you should have experience in customer support systems, such as customer relationship management (CRM) software and ticketing systems.




Daily tasks will include but are not limited to:

  • Answer all questions emailed in by our customers through Zendesk

  • Assist the user using current pre-written responses, customize the message to fit the customer’s needs and add a personalized touch to each email to help grow the relationship with our customers.

  • Understand how to find and use all customer portfolio information in the appropriate company databases.

  • Work closely with team members from other departments and provide a detailed update to customer inquiries when necessary.

  • Responsible for any account changes or updates requested by customers.

  • Take support queries and turn them into bug report tickets for the product/engineering team

  • Ongoing learning and development to maintain up to date knowledge of the inner workings of the business as a whole.


Hiring Process

  • An introductory video chat with our Customer Success Manager

  • Video interview with member of company Leadership Team

  • Final interview with CEO


Compensation and Benefits

  • Competitive pay

  • Year end bonus potential

  • Flexible, virtual work environment


Our Commitment to Diversity

Vinovest is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws.