Medical Patient Services Representative

1 week ago

Auburn, United States Chapa-De Full time
Job Description
Chapa-De Indian Health invites you to advance your career as a Medical Patient Services Representative. This is your opportunity to join a dynamic healthcare organization with a culture focused on work-life balance, career and educational advancement, and the overall support of employee 'well- being'.

Salary:

$21.00- $24.45, depending on experience

Benefit Highlights:
  • Employee annual raises when meeting or exceeding job expectations
  • Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
  • 17 days PTO per year
  • 11 Paid Holidays
  • Retirement Plan with 6% match
  • Fantastic work/life balance
  • Opportunities for career advancement
Our Medical Patient Services Representative performs in a dynamic team environment to support our call center and patient service teams. The Medical Patient Service primary focus is to check patients in and out, handle inquiries for both medical and optometry including schedule appointments, verify patient demographics and insurance eligibility, answer questions about services, and other functions pertaining to patient flow.

Medical Patient Services Representative
  • Accurately schedule patients according to clinician and clinic hours
  • Monitor no-shows/cancellations for available slots where same day appointments can be scheduled.
  • Remove cancelled appointments and confirm next day appointments
  • Collect co-pays or other previous balance due.
  • Copy and scan acceptable form of ID, required third party information, i.e. , Medi-Cal, Medicare, and private insurance cards.
  • Direct patients to eligibility personal as needed.
Experience and Skills
MINIMUM QUALIFICATIONS:
  • High School diploma or equivalent
  • Average proficiency using a computer to accomplish work, including EMR.
  • Minimum one year medical office experience
  • Knowledge of Medi-Cal, insurance and other resources.
PREFERRED QUALIFICATIONS:
  • Spanish speaking.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. With clinics located in Auburn, CA and Grass Valley, CA, we have multidisciplinary health care teams that provide a broad spectrum of services.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

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