Global Service Development Leader.

4 weeks ago

Durham, United States Cisco Full time

Who You'll Work For

Workplace Resources (WPR) delivers workplace experiences to Cisco employees and optimizes company working capital, at scale, and with a focus on productivity and business outcomes.

You will be part of the Governance and Vendor Management team in WPR and will serve as WPR’s Team Lead for the Services Development team.

We work closely with WPR's regional delivery teams, global specialist functions, third-party suppliers, and other corporate functions with a focus on demand management, service development, vendor performance, relationship, governance, and contract changes.

What You'll Do

We are looking for an enthusiastic leader to join our Governance and Vendor Performance team. This is an opportunity to work in a dynamic organization where you will be collaborating with cross-functional teams and suppliers. Our goal is to increase the overall quality and experience for Cisco employees working and collaborating in our offices. We do this by understanding and analyzing demand, developing services around this demand, looking for innovation and efficiency and finding the best possible partners to deliver the services. Starting with employee experience, developing and implementing solutions linked to that experience, and once implemented, measuring experience, allows us to create flexible and targeted workplace services for our employees.

You will get exposure to all facets of managed facility services, vendor relationships, delivery, and sourcing.

Key Responsibilities:

Work closely with the Vendor Performance Team, our Governance and Vendor Management Team, our GPS partners and WPR overall Lead a team of Service Development focused team members You will be part of the G&V leadership team Own strategy for your group, including fiscal year plans, budget input, and deliverables Manage competing priorities and provide clarity of focus for your team including developing project plans and managing timelines Oversee and participate in the development of scopes of work Lead the development of requests for information/services/proposals Oversee and analyze proposal responses and lead scoring Communicate updates to internal clients Support the Vendor Performance Governance team Manage the development of processes and alignment to project plan for core activities Ensure the team create processes, metrics, and standard work mapping Partner with teams, agree on project deliverables and ensure project plans are updated Ownership of service development intake tracker and SharePoint Deal appropriately with confidential and sensitive reports and information

Who You Are

You are a self-starter who’s not afraid to challenge the status quo or address the “tough questions.” You’re constantly asking, “what should we stop, start, continue?” You are curious above all else, leading with understanding the “why”. You are creative while being strategic and pragmatic with recommendations. You are analytical and capable of executing all your deliverables with limited guidance and tight timelines. You want to make the world better through the work you do, and you embrace change

Our Minimum Skills and Qualifications:

10+ years of experience as an operational facility coordinator/manager or active in the “white-glove” hospitality sector, or experience working on active proposals and solution building related to facility management Proven experience within program management, scope creation and scope execution Strong verbal, written, presentation, and general communications skills and ability to serve in a “client” focused environment Proven experience in building and maintain strong relationships with stakeholders, clients, and team members to cultivate collaboration and partnership

Our Preferred Skills and Qualifications:

Bachelor's degree or equivalent experience Industry knowledge of facility management, services, and market trends Demonstrated ability to collaborate cross-functionally, virtually, and in-person with an attitude of collaboration and partnership Resourcefulness in seeking out information and solutions through networking and asking questions Strong ability to manage, prioritize, and drive the execution of multiple projects simultaneously Proficiency in taking disparate information and synthesizing it into a comprehensive story

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