Sales and Service Overnight

7 months ago

Walnut Creek, United States 24 Hour Fitness Worldwide, Inc. Full time

FULL-TIME Part-time

LOCATION 2800 N. Main St Walnut Creek CA 94597

THIS IS AN OVERNIGHT POSITION

JOB SUMMARY

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

ESSENTIAL DUTIES & RESPONSIBILTIES

Member Engagement

Uphold Service Commitments and drive member satisfaction by
  • Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
  • Maintaining name relationships with members and serving as a resource for their questions or concerns
  • Resolving member concerns as they arise and when needed, escalating through the proper management channels
  • Being present on the club floor and locker rooms, helping keep a clean and safe environment
  • Regularly conducting team cleans and identifying equipment and/or amenities in need of service

Guest Experience & New Member Onboarding

Generate quality guest visits and assist enrollment as needed through
  • Helping guests become comfortable in the club
  • Offering tours, discussing amenities and answering membership questions
  • Inspiring guests to achieve their personal fitness goals
  • Presenting 24 Hour Fitness in a way that best connects with guests
  • Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
  • Ensuring new members are set up for success by meeting with a Personal Trainer

Retail Merchandising and Other In-Club Promotions

Sell retail products and generate additional club revenue by
  • Maintaining a proficient knowledge base of current retail products
  • Ensuring proper retail merchandising and planogram standards
  • Encouraging members to refer guests to try the club
  • Offering in-club promotions including Personal Training, Add-On Memberships, etc.

ORGANIZATION RELATIONSHIPS

This position will report directly to the Sales & Service Manager.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

  • All 24 Hour Fitness Membership sales and administrative processes
  • Computer skills for using 24 Hour Fitness systems and other common applications as needed
  • Strong customer service skills
  • Strong communication skills both oral and written
  • Organization skills
  • Attention to detail

Minimum Educational Level/Certifications

  • High School diploma or General Educational Development (G.E.D.).
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
  • Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

Minimum Work Experience and Qualifications

  • Must have 6-12 months experience in customer service function.
  • Prior overnight shift experience preferred.
  • Experience operating multiple phone lines preferred.
  • Basic computer skills.

Physical Demands/ Environmental Conditions

  • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
  • Frequently required to lift and/or move up to 45 lbs.
  • While performing the duties of this job, regularly exposed to moving mechanical parts.
  • The noise level in the environment is occasionally loud.

Travel Requirement

  • Some travel may be required to attend meetings and trainings.

DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $16.00 - $16.00

FUNCTIONAL GROUP Service

  • Sales and Service Overnight Professional

    3 weeks ago

    Walnut Creek, California, United States 24 Hour Fitness Full time

    Job DescriptionWe are seeking a highly skilled Sales and Service Overnight Professional to join our team at 24 Hour Fitness.This is a full-time position that requires working overnight shifts, where you will play a critical role in upholding the 24 Hour Fitness Service Commitments. You will be responsible for creating a welcoming, informative, and enjoyable...

  • Sales and Marketing Representative

    4 weeks ago

    Walnut Creek, California, United States Advantage Sales and Marketing, LLC Full time

    Job Title: Retail Sales RepresentativeAbout the Job:We are hiring Retail Sales Representatives to join our team at Advantage Sales and Marketing, LLC. As a member of our sales-based team, you will be responsible for calling on customers in your assigned territory, speaking with decision makers, and generating sales.Your Key Responsibilities:• Call on...

  • Overnight member service representative

    7 months ago

    Walnut, United States Planet Fitness Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Overnight Closer (Member Services...

  • Overnight member service representative

    4 months ago

    Walnut, United States Planet Fitness Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Overnight Closer (Member Services...

  • Sales and Service Associate

    3 months ago

    Walnut Creek, United States 24 Hour Fitness Full time

    24 Hour Fitness - 2800 N Main St [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable experience when they visit; Help inspire guests to take the right next steps in...

  • Sales and Service Expert

    4 days ago

    Walnut Creek, California, United States Shane Co. Full time

    About Shane Co.We're a dynamic team committed to excellence in customer service and sales. As a Luxury Goods Representative at Shane Co., you'll be part of a supportive environment where your contributions make a difference.We're looking for someone with at least two years of consultative sales experience who can take initiative, understand customer needs,...

  • Sales and Service Representative

    5 days ago

    Walnut Creek, California, United States Walgreens Full time

    In this Retail Team Member Specialist position at Walgreens, you will work in a fast-paced retail environment, interacting with customers, and providing them with top-notch service. Your responsibilities will include modeling and delivering a distinctive and delightful customer experience; registering sales on assigned cash registers, and recommending items...

  • Sales and Service Ambassador

    5 days ago

    Walnut Creek, California, United States Tommy Bahama Full time

    Job DescriptionThe Sales Associate is responsible for delivering exceptional customer service, building strong relationships with guests, and driving sales growth through effective product knowledge and recommendations.About the CompanyTommy Bahama is a leading retailer of casual lifestyle apparel, accessories, and home furnishings. Our stores offer a unique...

  • Sales and Service Expert

    4 weeks ago

    Walnut Creek, United States 24 Hour Fitness Full time

    FULL-TIME Part-time LOCATION 2800 N. Main St Walnut Creek CA 94597 Who we are At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part...

  • Sales and Service Expert

    5 months ago

    Walnut Creek, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 2800 N. Main St Walnut Creek CA 94597 **Who we?are** At 24 Hour Fitness,?we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,?and welcoming to everyone. We're on the hunt for team members who are committed to being the...

  • Automotive Service Manager

    1 week ago

    Walnut Creek, California, United States Big O Tires Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Manager to lead our tire sales and service team at Big O Tires. As a Service Manager, you will be responsible for driving sales and service into our Big O Tire Service Centers, ensuring excellent customer satisfaction, and mentoring our team to achieve exceptional results.Key...

  • Sales and Customer Service Representative

    6 days ago

    Walnut Creek, California, United States UNTUCKit Full time

    We are seeking a Retail Sales Professional to join our team at UNTUCKit in Walnut Creek, CA.About the OpportunityThis role is perfect for individuals who enjoy working in a fast-paced retail environment and have a passion for delivering exceptional customer experiences. As a Retail Sales Professional, you will be responsible for driving sales growth,...

  • Sales and Service Team Member

    3 weeks ago

    Walnut Creek, California, United States 24 Hour Fitness Full time

    **Job Summary:**We are looking for a Sales and Service Associate to provide exceptional customer service and support our members in achieving their fitness goals.Responsibilities:)Build strong relationships with members and deliver a personalized experience.Provide information and resources to help members reach their fitness goals.Work closely with the...

  • Customer Service Representative

    2 weeks ago

    Walnut, California, United States Planet Fitness Full time

    About the Role:We are seeking a Customer Service Representative to join our overnight shift team at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Responsibilities:Provide outstanding customer service, responding to member questions and concerns...

  • Sales and Service Technician

    1 month ago

    Walnut Creek, United States Bridgestone Americas Full time

    **Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...

  • Customer Service Sales Representative

    1 month ago

    Walnut Creek, California, United States Sherwin-Williams Full time

    About Sherwin-WilliamsAt Sherwin-Williams, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you here. We provide opportunities to explore your curiosity and drive us forward. We value unique talents and abilities from all backgrounds and characteristics. All qualified individuals are...

  • Customer Service and Sales Expert

    7 days ago

    Walnut Creek, California, United States UNTUCKit Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Providing expert product knowledge and recommendations to customersAssessing customer needs and preferences to offer personalized solutionsMaintaining a tidy and organized sales floor and stockroomActively promoting products and services to achieve sales goalsCollaborating with colleagues...

  • Sales Associate

    7 months ago

    Walnut Creek, United States Drybar Shops Full time

    Overview: *FLEXIBLE SCHEDULES, PAID TRAINING, $19 per HOUR (Plus bonuses -- there's no ceiling!)* Come be a part of a growing location with opportunities to advance! You will be a part of a fun and inclusive team who helps one another learn and grow their craft! Drybar is a blow dry-only hair salon and our philosophy is simple. Focus on one thing and be the...

  • Retail Sales Associate

    7 months ago

    Walnut Creek, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Our mission is to improve the lives of everyone we touch, starting with you. If you enjoy sales and client service and would like to apply your skills in a peaceful wellness...

  • Sales Services Associate II

    5 days ago

    Walnut Creek, United States Kaiser Permanente Full time

    Description: Note: Work location is remote (e.g. home address), per KP's Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state - 501 Lennon Ln., Walnut Creek, California 94598 Job Summary: Follows pre-established plans for project logistics with moderately detailed...