Sales and Service Overnight

6 months ago

Walnut Creek, United States 24 Hour Fitness Worldwide, Inc. Full time

FULL-TIME Part-time

LOCATION 2800 N. Main St Walnut Creek CA 94597

THIS IS AN OVERNIGHT POSITION

JOB SUMMARY

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

ESSENTIAL DUTIES & RESPONSIBILTIES

Member Engagement

Uphold Service Commitments and drive member satisfaction by
  • Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
  • Maintaining name relationships with members and serving as a resource for their questions or concerns
  • Resolving member concerns as they arise and when needed, escalating through the proper management channels
  • Being present on the club floor and locker rooms, helping keep a clean and safe environment
  • Regularly conducting team cleans and identifying equipment and/or amenities in need of service

Guest Experience & New Member Onboarding

Generate quality guest visits and assist enrollment as needed through
  • Helping guests become comfortable in the club
  • Offering tours, discussing amenities and answering membership questions
  • Inspiring guests to achieve their personal fitness goals
  • Presenting 24 Hour Fitness in a way that best connects with guests
  • Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
  • Ensuring new members are set up for success by meeting with a Personal Trainer

Retail Merchandising and Other In-Club Promotions

Sell retail products and generate additional club revenue by
  • Maintaining a proficient knowledge base of current retail products
  • Ensuring proper retail merchandising and planogram standards
  • Encouraging members to refer guests to try the club
  • Offering in-club promotions including Personal Training, Add-On Memberships, etc.

ORGANIZATION RELATIONSHIPS

This position will report directly to the Sales & Service Manager.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

  • All 24 Hour Fitness Membership sales and administrative processes
  • Computer skills for using 24 Hour Fitness systems and other common applications as needed
  • Strong customer service skills
  • Strong communication skills both oral and written
  • Organization skills
  • Attention to detail

Minimum Educational Level/Certifications

  • High School diploma or General Educational Development (G.E.D.).
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
  • Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

Minimum Work Experience and Qualifications

  • Must have 6-12 months experience in customer service function.
  • Prior overnight shift experience preferred.
  • Experience operating multiple phone lines preferred.
  • Basic computer skills.

Physical Demands/ Environmental Conditions

  • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
  • Frequently required to lift and/or move up to 45 lbs.
  • While performing the duties of this job, regularly exposed to moving mechanical parts.
  • The noise level in the environment is occasionally loud.

Travel Requirement

  • Some travel may be required to attend meetings and trainings.

DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $16.00 - $16.00

FUNCTIONAL GROUP Service

  • Retail Sales Professional

    2 weeks ago

    Walnut Creek, California, United States Advantage Sales and Marketing, LLC Full time

    Key Responsibilities:Fulfill merchandising needs of grocery-related customers by ensuring product availability at retail locations.Act as an ambassador for world-famous brands, promoting their products to consumers.Develop and implement sales strategies to increase sales volume through promotional activities.Become an expert in product knowledge, staying...

  • Overnight member service representative

    6 months ago

    Walnut, United States Planet Fitness Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Overnight Closer (Member Services...

  • Sales and Service Associate

    2 months ago

    Walnut Creek, United States 24 Hour Fitness Full time

    24 Hour Fitness - 2800 N Main St [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable experience when they visit; Help inspire guests to take the right next steps in...

  • Sales and Service Expert

    4 months ago

    Walnut Creek, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 2800 N. Main St Walnut Creek CA 94597 **Who we?are** At 24 Hour Fitness,?we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,?and welcoming to everyone. We're on the hunt for team members who are committed to being the...

  • Sales and Service Technician

    1 month ago

    Walnut Creek, United States Bridgestone Americas Full time

    Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...

  • Sales and Service Technician

    5 days ago

    Walnut Creek, United States Bridgestone Americas Full time

    **Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...

  • Sales Associate

    6 months ago

    Walnut Creek, United States Drybar Shops Full time

    Overview: *FLEXIBLE SCHEDULES, PAID TRAINING, $19 per HOUR (Plus bonuses -- there's no ceiling!)* Come be a part of a growing location with opportunities to advance! You will be a part of a fun and inclusive team who helps one another learn and grow their craft! Drybar is a blow dry-only hair salon and our philosophy is simple. Focus on one thing and be the...

  • Retail Sales Associate

    6 months ago

    Walnut Creek, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Our mission is to improve the lives of everyone we touch, starting with you. If you enjoy sales and client service and would like to apply your skills in a peaceful wellness...

  • Sales and Service Associate

    1 month ago

    Walnut Creek, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 2800 N. Main St Walnut Creek CA 94597 **Who we are** At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the...

  • Sales Associate

    4 weeks ago

    Walnut Creek, California, United States Barnes & Noble Full time

    Job SummaryTo excel as a Sales Associate at Barnes & Noble, you will provide exceptional customer service, prioritizing their needs and ensuring a welcoming shopping experience. You will share your product knowledge enthusiastically, both in-store and over the phone, to help customers find the perfect gift or solution. Your passion for customer service and...

  • Customer Service Representative

    3 months ago

    Walnut Creek, United States Chevron Full time

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment...

  • Sales Associate

    1 month ago

    Walnut Creek, California, United States Madewell Full time

    About UsMadewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. Our brand is built on a passion for delivering high-quality, timeless products that make our customers feel confident and authentic. We're committed to creating a workplace culture that reflects our values and supports the growth and...

  • Sales Director

    1 week ago

    Walnut Creek, United States Frontier Management Group Full time

    Frontier Senior Living is seeking an outstanding Sales Director to join Walnut Creek community located in Mansfield, Texas. Demonstrated success as a leader in similar settings is required of the Sales Director. Position qualifies for a Performance Based Bonus Program! See below for more detail. Requires a Tuesday – Saturday schedule. Frontier Senior...

  • Sales Associate

    2 months ago

    Walnut Creek, United States Madewell Full time

    Madewell - Broadway Plaza - Madewell [Sales Associate / Team Member] As a Sales Associate at Madewell, you'll: Drive sales by exceeding selling and service expectations; Help welcome everyone into the Madewell community, create genuine connections, become an expert on all things denim, and help customers express their authentic selves; Complete training, use...

  • Sales Consultant

    1 month ago

    Walnut Creek, United States Sysco Full time

    Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco’s World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunitiesCar allowance (mileage reimbursement for...

  • Sales Consultant

    1 month ago

    WALNUT CREEK, United States Sysco Full time

    Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco’s World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunitiesCar allowance (mileage reimbursement for...

  • Sales Consultant

    1 month ago

    Walnut Creek, United States Sysco Full time

    Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco’s World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunitiesCar allowance (mileage reimbursement for...

  • Sales Representative

    4 weeks ago

    Walnut Creek, California, United States Depuy orthopedics Full time

    Job DescriptionAs a sales representative for Depuy Synthes, a Johnson and Johnson company, you will be responsible for promoting orthopedic medical devices in the San Francisco and East Bay areas. This entry-level position offers a unique opportunity to develop your sales skills and knowledge of the medical device industry.Key responsibilities...

  • Retail Sales Professional

    2 weeks ago

    Walnut Creek, California, United States UNTUCKit Full time

    Unlock Your Career Potential at UNTUCKitWe are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at UNTUCKit in Walnut Creek, CA. As a Seasonal Sales Associate, you will play a key role in delivering exceptional customer service, driving sales, and creating a positive shopping experience for our...

  • Sales and Service Associate

    2 months ago

    Walnut, United States 24 Hour Fitness Full time

    24 Hour Fitness - 18730 Amar Rd [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable experience when they visit; Help inspire guests to take the right next steps in...