Outbound Call Center Data Collection Specialist

3 weeks ago

Atlanta, Georgia, United States Titan Technologies Full time
Job Title: Outbound Call Center Data Collection Agent

Titan Technologies, a leading provider of innovative solutions and software applications, is seeking a highly skilled Outbound Call Center Data Collection Agent to join our federal contracting team.

Job Summary: As an Outbound Call Center Data Collection Agent, you will be responsible for contacting companies across the United States to enroll them in the government's payroll surveys. You will work closely with our team to ensure the collection of accurate and reliable data, which will be used to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy.

Key Responsibilities:

  • Cold calling companies to meet monthly performance obligations
  • Processing confidential data records obtained through telephone interviews or other approved means
  • Identifying and resolving inconsistencies in respondent's responses
  • Establishing a rapport with potential respondents and enrolling companies into the BLS CES Survey
  • Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpreting numerical data, reviewing error messages, and correcting data where applicable
  • Adhering to daily, weekly, and monthly performance targets
  • Researching target company contact information online

Requirements:

  • Proficiency with basic computer functions, to include typing a minimum of 40 wpm
  • Proficiency with Microsoft Word
  • Demonstrated experience using the internet for research
  • Displays excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, to include the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana
  • High school diploma or equivalent
  • Minimum two (2) years of relevant experience

Preferred Experience:

  • Call center, strong customer service and sales experience
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)

About Titan Technologies:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact.

Equal Opportunity Employer:

Titan Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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