Customer Service Representative

5 months ago

Austin, United States PSG Global Solutions Careers Full time

Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Customer Service Representative, working in Insurance industry in Austin, Texas, United States.

  • Review and accurately process incoming New Business contracts from agents and applicants within the established time service standards.
  • Prepare written correspondence to applicant regarding status of contracts.
  • Maintain detailed knowledge of company products and New Business procedures.
  • Function as an effective team member through positive communication and interaction with co-workers.
  • Analyze policies to ensure they are in compliance with legislation.
  • Input contracts into system
  • Research, coordinate information, and respond to questions from internal partners and/or external clients.
  • Identify process improvements for own cases.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it

Experience Required for Your Success
  • Data entry 2 year plus
  • Medical knowledge preferred.
  • Experience in a call center environment
  • Intermediate Computer Skills-Experience with Windows 10 operating system (Outlook, Word, Excel)
  • Detailed Oriented
  • Critical Thinking
  • Experience interpreting business requirements in health care, insurance, or a similar field preferred.
  • Experience in analytical editing, organization, critical thinking, problem solving, attention to detail, interpersonal skills and diplomacy, open communication, flexibility and learning on the fly
  • Accurate in a fast-paced environment, functional team support, self-initiated, training / teaching, excels at multitasking.

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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