L1 Service Desk Analyst

3 weeks ago


Cary, United States CareerBuilder Full time

Logged in and ready to take calls at shift start time
vailability > 7 Hours and 20 Minutes
Shift Duration = 9 Hours
Complete 2 Queue tickets daily (leads will assign tickets) dashboard creation. Expectation minimum to 2 tickets need a process breakdown created below
Share Open unassigned tickets dashboard (leads)
gent is responsible for at

minimum

working

2

unassigned tickets

daily

(subject to change)
gents can assign unassigned tickets to self
Leads can assign tickets to agents

dhere to break and lunch Flex schedul
Read and action Mail 2x daily
Respond to Leads and Managers in chat within 5 minutes
Complete time sheet by end of week (and by cutoff date)

#J-18808-Ljbffr



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