L1 Service Desk Analyst
3 weeks ago
Logged in and ready to take calls at shift start time
vailability > 7 Hours and 20 Minutes
Shift Duration = 9 Hours
Complete 2 Queue tickets daily (leads will assign tickets) dashboard creation. Expectation minimum to 2 tickets need a process breakdown created below
Share Open unassigned tickets dashboard (leads)
gent is responsible for at
minimum
working
2
unassigned tickets
daily
(subject to change)
gents can assign unassigned tickets to self
Leads can assign tickets to agents
dhere to break and lunch Flex schedul
Read and action Mail 2x daily
Respond to Leads and Managers in chat within 5 minutes
Complete time sheet by end of week (and by cutoff date)
#J-18808-Ljbffr
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