Desktop Support/Field Services Tech
3 weeks ago
Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Cary, NC
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities:
· Be the Single Point of Contact for all customer facing End User Services and work with Customer stakeholders for any issues.
- Hands on experience on diagnosing Microsoft products such as Office 365, Teams.
- Manage field technicians and video conference equipment in various sites.
- Ability to work on ServiceNow and generate appropriate reports as and when required for better analysis and Service Improvement.
- Experience in handling technical escalations and maintain SLAs.
- Strong knowledge in ITIL process – Incident, service request, Change & Problem.
- Ensure compliance as outlined in the Security policies and standards.
- Take ownership of issues to reach a resolution for all appropriate service requests and incidents.
Qualifications:
· 3 to 5 years of experience with Data Center IT support.
· 5 to 10 years of troubleshooting experience with laptop/Desktop.
· Windows 10/11 and Mac support experience.
· 5 years of experience with setting up/troubleshooting meeting room IT equipment.
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