Front Desk Agent

6 months ago


Baltimore, United States Shaner Hotel Group Full time
Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.


About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

About the Team

Shaner Hotels has an amazing opportunity to join our team at the McHenry Row Courtyard by Marriott in Baltimore. This stunning new 126 room property is in the McHenry Row development in Baltimore and is less than a mile from the Maryland Cruise Terminal and less than 2 miles from M&T Stadium and Horseshoe Casino.

  • Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    We are seeking a highly motivated individual to join our Front Desk team as a Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. The Front Desk Agent is responsible for checking in, registering guests, and providing exceptional customer service to ensure a positive experience for our...

  • Front Desk Agent

    2 days ago


    Baltimore, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...


  • Baltimore, United States Robert Half Full time

    Job DescriptionJob DescriptionAn established university in Baltimore is seeking a polished and friendly Front Desk Coordinator to join their team! The Front Desk Coordinator will act as the Director of First Impressions, provide administrative support for their front desk and back office, sign for packages, direct visitors, handle discrimination reports,...


  • Baltimore, Maryland, United States Method Products Full time

    We are seeking a talented Front Desk Supervisor to join our team at ROOST Baltimore. The ideal candidate will have a passion for the hospitality industry and a proven track record of supervising a team. As a Front Desk Supervisor, you will be responsible for ensuring the highest level of service to our guests, while maximizing room revenue and occupancy.The...


  • Baltimore, United States Thompson Financial Group Full time

    Description Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team! You'll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to...

  • Front Desk Supervisor

    2 weeks ago


    Baltimore, United States HEI Hospitality LLC Full time

    About Us Located in the heart of downtown, Baltimore Marriott Inner Harbort at Camden Yards features wonderful options for our associates! Conveniently located near public transit and offering a discounted on-site parking option makes getting to work easy. Our associates enjoy free meals, uniforms, and a variety of opportunities to build a career while...


  • Baltimore, United States Sage Hospitality Full time

    Why us?: Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe its not just about the work you do, but its about who you are. We know your job isnt your life. Thats why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative...


  • Baltimore, United States Baltimore Medical System Full time

    DescriptionCurrent Employees Must Apply Through Their Kronos Employee Account The Front Desk Receptionist is primarily responsible for the greeting and reception of all customers, the processing of incoming/outgoing mail (including UPS & FedEx), duplication of various materials, monitoring, and ordering of supplies for first-floor personnel, and the use and...


  • Baltimore, Maryland, United States Johns Hopkins HealthCare Full time

    Job Summary:The Front Desk Coordinator is responsible for providing exceptional patient service and administrative support to our medical office. This role requires a professional and courteous demeanor, with the ability to multitask and prioritize tasks effectively.Key Responsibilities:• Greet patients and visitors, determine the purpose of their visit,...


  • Baltimore, Maryland, United States TruBlue Home Service Ally Full time

    Job Title: Patient Care Coordinator/Front DeskWe are seeking a highly skilled and compassionate Patient Care Coordinator/Front Desk to join our team at Therafit Rehab. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Scheduling patients in our...


  • Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    We are seeking a Nighttime Hospitality Professional to join our team at Hampton Inn and Suites Baltimore Inner Harbor. As a Night Auditor, you will be responsible for reconciling all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit...

  • Front Desk

    3 weeks ago


    Baltimore, United States Dental Dreams Full time

    The Role: Dental Dreams LLC in Baltimore, MD (Edmondson) is hiring Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. This role provides an entry level platform to understand the dental healthcare business, while...


  • Baltimore, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • Medical Secretary

    1 month ago


    Baltimore, Maryland, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Medical Secretary to join our team at TEKsystems. As a Medical Secretary, you will be responsible for providing exceptional customer service to our clients and patients. Key Responsibilities:Manage front desk operations, including scheduling appointments and handling patient inquiries.Provide administrative...


  • Baltimore, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...


  • Baltimore, United States Mercy Health Services Full time

    The Patient Care Services PSR, collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues. Maintains the efficient flow of patients, visitors, Crane, Front Desk, Patient, Customer Service, Service, Patient Care, Healthcare

  • Front Desk Associate

    6 months ago


    Baltimore, United States FirstService Residential Full time

    Job Overview:  As a Part-Time Front Desk Associate, you’ll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and...


  • Baltimore, United States TruBlue Home Service Ally Full time

    Benefits: 401(k) 401(k) matching Health insurance Paid time off We are searching for a fun and enjoyable Patient Care Coordinator/Front Desk to join our team at our Woodlawn and Towson Facilities (Monday through Friday). The position is a full time split position between two of our locations. Please fully read the description below before applying.Therafit...


  • Baltimore, United States TruBlue Home Service Ally Full time

    Benefits: 401(k) 401(k) matching Health insurance Paid time off We are searching for a fun and enjoyable Patient Care Coordinator/Front Desk to join our team at our Woodlawn and Towson Facilities (Monday through Friday). The position is a full time split position between two of our locations. Please fully read the description below before applying....


  • Baltimore, United States Floyd's 99 Barbershop Full time

    Overview: Floyd's Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you! What's in it for you? Hourly pay of $15/hour Monthly bonus potential Full health benefits for full-time employees (Medical, Dental, Vision) Employee Assistance program...