Insurance Customer Service and Agency Manager

1 month ago


Deerfield Beach, United States JM&A Group Full time

Fidelity Insurance Agency (FIA) is looking for a dynamic Customer Service and Agency Manager to join the team. This position will play a crucial role in ensuring a positive experience for our dealer and agency partners. Responsiblities

This leader is accountable for overseeing the day-to-day operations of FIA Works in close coordination with the Vice President to develop business strategy and articulate action plans to drive the focus of Customer Service and Agency Management Maximizes customer operational performance by providing important resources and technical advice Meets customer service financial objectives by utilizing forecasting and financial reporting Improves customer service quality results through conducting surveys, studying market information, re-designing processes, conveying service metrics, and monitoring and evaluating results Implements production, productivity, quality, and customer-service standards Contributes customer service information and recommendations to strategic plans and reviews Audits customer service procedures and trends and finalizes system improvement Enforces company policies and procedures Establishes customer service guidelines by maintaining contact with FIA customers and visiting operational environments Stays up to date in the industry by participating in educational opportunities, maintaining personal networks, and participating in professional organizations Monitoring the financial performance of an insurance business to ensure that it meets or exceeds internal goals Manage associate performance, ensuring FIA meets its financial goals and resolving any issues that may arise Perform advanced administrative and bookkeeping tasks as needed Ensure associate licenses are renewed as needed Qualifications

5+ years of customer service management expertise Bachelor’s degree in business, management, or a related field is preferred Familiarity with the insurance industry is valuable Exceptional communication skills, both written and verbal, are vital for interacting with FIA Agency partners and steering a team Proven track record of successfully managing projects from initiation to completion JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. #J-18808-Ljbffr



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