Current jobs related to Customer Service Representative - Irvine - Edward Martin

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service RepresentativePay Rate: $21 to $23.3/HrDuration: 4 MonthsLocation: Irvine, CA (Hybrid)We are looking for a Customer Service RepresentativeThe main function of a call center/customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service Representative Pay Rate: $21 to $23.3/Hr Duration: 4 Months Location: Irvine, CA (Hybrid) We are looking for a Customer Service Representative The main function of a call center/customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle...

  • Customer Service Agent

    3 weeks ago

    Irvine, California, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Johnson Service Group (IL) Full time

    Job SummaryUnder the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to...

  • Customer Service Representatives

    1 month ago

    Irvine, United States Johnson Service Group (IL) Full time

    Under the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment S Customer Service, Customer Service Representative, Spanish, Bilingual, Representative, Operations, Retail,...

  • Bilingual Customer Service Representative

    3 weeks ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and answering questions related to insurance benefits, provider contracts,...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Ultimate Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking orders over the phone, and processing orders for the holiday...

  • Customer Service Representative

    3 months ago

    Irvine, United States AMERIHOME Full time

    ** Position Description** **Customer Service Representative** Location **Irvine, CA** Job Code **1689** # of openings **1** Position Title: Customer Service Representative ***Remote in California*** What were looking for: **AmeriHome Mortgage's Consumer Direct Group** is growing and seeking top talent for our Customer Service department. The Customer...

  • Bilingual Spanish Customer Service Representative

    2 weeks ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Cynet Systems Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Cynet Systems in Irvine, CA.Job Summary:As a Customer Service Representative, you will be responsible for resolving customer complaints and inquiries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States sproutwholesale Full time

    Job Title: Customer Service RepresentativeAt Sprout Mortgage, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Wolters Kluwer Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, resolving issues, and providing solutions to meet their needs.Key Responsibilities:Provide prompt...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Motion Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Care Representative Job DescriptionUltimate Staffing is seeking a highly skilled Customer Care Representative to join our team in Irvine, CA. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 week ago

    Irvine, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Domino's Pizza LLC is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and ensure their satisfaction.Responsibilities: Answer...

  • Customer Service Representative

    1 week ago

    Irvine, California, United States Mirion Full time

    Customer Service RepresentativeMirion Medical is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, customers, and stakeholders.Resolve customer issues from start to finish, ensuring timely and accurate responses to all...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States JobTracks Full time

    Customer Service Representative OpportunityJob SummaryWe are seeking a skilled Customer Service Representative to join our team at JobTracks in Irvine. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Select Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Select Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Ultimate Staffing in Irvine. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking orders over the phone, and processing orders for the...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Job Title: Customer Care RepresentativesA leading automotive manufacturer in Irvine, CA is seeking highly skilled Customer Care Representatives to join their team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to automotive dealerships, vehicle owners, and third-party customers.Key...

Customer Service Representative

2 months ago

Irvine, United States Edward Martin Full time

ABOUT THE COMPANY:

Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design and DIY Projects. Our goal is to deliver exceptional customer service, ensuring that each client finds the perfect blend of high-end aesthetics and value in our extensive tile collection.

ABOUT THE JOB:

We are seeking a motivated and friendly Customer Service Representative to join our team for an online tile retailer. This contract-to-hire role is focused on providing top-notch customer support through email, phone, and Shopify chat, ensuring every customer has a seamless and positive experience with their orders.

PRIMARY RESPONSIBILITIES:

Respond to customer inquiries via email, phone, and Shopify chat regarding order status, tracking, and shipping updates.

Assist customers in modifying their orders, including changes to quantity, shipping details, or products.

Handle claims related to tile breakage, lost shipments, or damaged goods, working towards effective resolutions.

Provide prompt follow-ups on sample orders and ensure customers receive requested samples.

Resolve customer concerns and manage difficult interactions by de-escalating situations and ensuring a positive customer experience.

Collaborate with shipping carriers to track orders and resolve delivery issues.

Interface with the sales team to coordinate on customer orders, modifications, and ensure seamless communication between departments.

Collaborate with architects, designer clients, general contractors, and tilesetters, providing support and ensuring their unique needs are met.

Assist customers with any product-related questions.

Gather and report customer feedback to help improve products and services.

DESIRED SKILLS & EXPERIENCE:

Must have experience in the tile and flooring industry.

Minimum 1-2 years experience in customer service, preferably in e-commerce.

Familiarity with handling shipping claims and order modifications is a plus.

Must work well independently, manage time efficiently, and keep detailed records of customer interactions.

Strong written and verbal communication skills in English.

Experience using Shopify, email platforms, and communication tools.