Customer Service Representative

2 months ago

Louisville, United States Rumpke Full time

Customer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position:

  • Answer phones promptly and courteously utilizing company procedures.
  • Receive and respond professionally and courteously to all customer inquiries.
  • Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.
  • Identify customer's reason for cancelling service and attempt to retain customers.
  • Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.
  • Ensure customer concerns are understood and clearly explain resolution to the customer. Process customer payments and assists customers with RumpkePay *once fully trained after 6 months.
  • Work in conjunction with other departments to resolve customer issues.
  • Log and record information on customer accounts.
  • Create work orders/interactions, as required.
  • Resolve customer account issues and adjust accounts accordingly with verification from management, when required.
  • Process online data entry for residential and/or commercial accounts (*Specific to RAG & WTG - Process data entry corporate and national accounts).
  • Manage and monitor city billing/invoicing, including maintaining sticker inventory used within contracted areas. *Specific to Municipal Contracts (renewals/bids/price increase/tonnage) . Build and maintain relationships with key contacts (Officials) within Municipal & Public Sector Government *Specific to Municipal Contracts.
  • Other duties as assigned.
Skills & Abilities Needed for Position:
  • Excellent verbal & written communication skills.
  • Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
  • Consistently presents and maintains a professional appearance and demeanor.
  • Ability to handle a heavy call volume in a professional and efficient manner.
  • Must be organized and detail oriented with the ability to multi-task.
  • Proven analytical/problem solving skills for the customer and the company.
  • Excellent customer service and data entry skills.
  • Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards.
  • Ability to identify the root cause of issues, make decisions, and provide solutions .
  • Ability to react well under pressure and treat others with respect.
  • Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
Additional Working Conditions/Aspects:
  • Ability to work overtime, weekends, and/or holidays.
  • Legally eligible to work in the United States.
  • Valid driver's license (if applicable).
  • Must successfully complete pre-employment testing.
  • Must be able to read and speak the English language.


This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    4 months ago

    Louisville, United States Rumpke Consolidated Companies, Inc. Full time

    Customer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall Customer Service Representative, Customer Service, Representative, Data Entry, Contracts, Retail, Skills

  • Customer Service Representative

    3 months ago

    Louisville, United States PCA Pharmacy Full time

    The customer service representative will be responsible for providing excellent customer service to Synchrony Lab customers. Duties will include direct contact with Synchrony Lab customers and vendors, including the lab courier service. Such contact Customer Service, Customer Service Representative, Representative, Retail, Laboratory

  • Customer Service Representative

    2 months ago

    Louisville, United States University of Louisville Physicians Full time

    The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Rep Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Healthcare,...

  • Customer Service Representative

    2 months ago

    Louisville, United States MacNeil Automotive Prod Full time

    Retail Sales Customer Service Representative - Broomfield, Colorado WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Broomfield, Colorado factory store Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers...

  • Customer Service Representative

    3 weeks ago

    Louisville, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 4526 located at 3280 N Church Ave Louisville, MS 39339. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...

  • Customer Service Representative

    3 weeks ago

    Louisville, United States McKesson Full time

    Responds to all inbound phone calls and emails in a professional and timely manner. - Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/ Manager when necessary. - Researches and resol Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Skills

  • Customer Service Representative

    3 days ago

    Louisville, Kentucky, United States Pizza Hut Shop Full time

    We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Pizza Hut Shop. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive and memorable experience with our brand.Key Responsibilities:Answer customer calls and...

  • Customer Service Representative

    3 months ago

    Louisville, United States ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...

  • Customer Service Representative

    3 weeks ago

    Louisville, United States RedBird Global Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with customers in a...

  • Customer Service Representative

    3 weeks ago

    Louisville, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    2 days ago

    Louisville, Kentucky, United States Pizza Hut Shop Full time

    We are seeking a Customer Service Representative to join our team at Pizza Hut Shop. As a Customer Service Representative, you will be responsible for providing fast, fun, and friendly service to our customers.Key Responsibilities:Answer the telephone with a smile in your voice and take customer menu orders.Greet Carry-Out customers and assist with all...

  • Customer Service Representative

    2 days ago

    Louisville, Kentucky, United States Advanced Solutions Full time

    Job SummaryThe Customer Care Representative provides exceptional customer support to clients and represents Advanced Solutions in a professional manner. They interact with clients to provide information in response to inquiries about products and services, and handle and resolve customer issues.Key ResponsibilitiesReceives customer requests, analyzes...

  • Customer Service Representative

    2 days ago

    Louisville, Kentucky, United States German American Full time

    Job Title: 920 FT Customer Service SpecialistAbout Us: German American Bancorp is a leading financial services company that values its employees and customers. We are committed to delivering exceptional service and building strong relationships with our communities.Job Summary:We are seeking a highly skilled Customer Service Representative to join our team....

  • Customer Service Representative

    3 weeks ago

    Louisville, United States Greif Full time

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 027128 Customer Service Representative (Open) Job Description Greif has a great opportunity to join a team where customer service satisfaction is our top priority. This team supports a fast-paced,...

  • Customer Service Representative

    1 week ago

    Louisville, Kentucky, United States CornerStone Staffing Full time

    **Job Summary**CornerStone Staffing is seeking a highly skilled Customer Service Representative to join our team in a healthcare environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, caregivers, and providers through inbound and outbound phone calls.**Key Responsibilities:**Handle...

  • Customer Service Representative

    3 weeks ago

    Louisville, United States ALine Inc Full time

    Aline is a leading provider of support services for senior living communities. We specialize in assisting prospects and their loved ones in finding the perfect living arrangement that meets their needs. Our team is dedicated to providing compassionate service and guidance throughout the decision-making process. We are currently seeking talented...

  • Customer Service Representative

    1 month ago

    Louisville, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Representative. This is a 05+ Months contract opportunity with long-term potential and is located in Louisville, KY( Training onsite then Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 23-25173 Pay Range: $17.50/hour. Employee benefits include, but are not...

  • Customer Service Representative

    3 months ago

    Louisville, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    2 days ago

    Louisville, Kentucky, United States Clay Robinson - State Farm Agent Full time

    Job Description**Position Overview**Clay Robinson - State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.**Responsibilities**Provide prompt, accurate,...

  • Customer Service Representative

    3 months ago

    Louisville, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off Profit sharing Training & development FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...