Customer Service Representative

3 weeks ago


Louisville, United States Greif Full time

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 027128 Customer Service Representative (Open) Job Description Greif has a great opportunity to join a team where customer service satisfaction is our top priority. This team supports a fast-paced, growing site In this position, you will have many opportunities to make a real impact on our customers and contribute to the success of the plant team. Apart from this, you will be challenged and given opportunities to learn new things and grow Customer Service Representative Some of the Benefits you will enjoy from Day One are: Three weeks of PTO (prorated in the first year) Ten paid holidays Comprehensive Medical, Dental, and Vision coverage 401K company match + Contribution Tuition reimbursement (up to $5,250 each year) Paid Parental leave Annual Office Bonus Plan Other Benefits Subject To a Waiting Period Profit-sharing program Major Responsibilities Serves as the primary contact between Greif and its customers. Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer. Receives customer orders (via e-mail, fax, or telephone) and assures accurate and timely entry into applicable ERP software. Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc. Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests. Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate. Assists in resolving and preparing documents for billing corrections. Assists in setting up new customer accounts. Assists in the orientation and training of other employees as requested. Develop knowledge of products, policies, and procedures necessary to perform job duties. Maintains excellent records. May participate in problem-solving teams for continuous process improvement. Review inventory levels with sales representatives to minimize inventory orders. Assist in the development and maintenance of item specifications. Demonstrated skills in verbal and written communication. Data entry for box and sheet pricing. Centralize COUPA/Purchasing reviews and POs. Drop and rental trailer pool tracking. Costing audits for box/spec profitability. Vendor relationship development for pallets, ink, etc. Performs other duties as assigned. Knowledge And Skills Demonstrated skills in verbal and written communications. Solid knowledge of products and services. Proficient computer skills with the ability to learn new software. MS Excel required and ERP Systems knowledge is a plus. Good knowledge of basic office equipment. Good organization and data entry skills. Good attention to detail. Self-starter who can work with minimal supervision. EEO Statement We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy. #J-18808-Ljbffr



  • Louisville, United States Rumpke Consolidated Companies, Inc. Full time

    Customer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall Customer Service Representative, Customer Service, Representative, Data Entry, Contracts, Retail, Skills


  • Louisville, United States PCA Pharmacy Full time

    The customer service representative will be responsible for providing excellent customer service to Synchrony Lab customers. Duties will include direct contact with Synchrony Lab customers and vendors, including the lab courier service. Such contact Customer Service, Customer Service Representative, Representative, Retail, Laboratory


  • Louisville, United States University of Louisville Physicians Full time

    The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Rep Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Healthcare,...


  • Louisville, United States MacNeil Automotive Prod Full time

    Retail Sales Customer Service Representative - Broomfield, Colorado WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Broomfield, Colorado factory store Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers...


  • Louisville, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 4526 located at 3280 N Church Ave Louisville, MS 39339. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...


  • Louisville, United States McKesson Full time

    Responds to all inbound phone calls and emails in a professional and timely manner. - Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/ Manager when necessary. - Researches and resol Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Skills


  • Louisville, Kentucky, United States Pizza Hut Shop Full time

    We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Pizza Hut Shop. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive and memorable experience with our brand.Key Responsibilities:Answer customer calls and...


  • Louisville, United States ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...


  • Louisville, United States RedBird Global Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with customers in a...


  • Louisville, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...


  • Louisville, Kentucky, United States CornerStone Staffing Full time

    **Job Summary**CornerStone Staffing is seeking a highly skilled Customer Service Representative to join our team in a healthcare environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, caregivers, and providers through inbound and outbound phone calls.**Key Responsibilities:**Handle...


  • Louisville, United States ALine Inc Full time

    Aline is a leading provider of support services for senior living communities. We specialize in assisting prospects and their loved ones in finding the perfect living arrangement that meets their needs. Our team is dedicated to providing compassionate service and guidance throughout the decision-making process. We are currently seeking talented...


  • Louisville, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Representative. This is a 05+ Months contract opportunity with long-term potential and is located in Louisville, KY( Training onsite then Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 23-25173 Pay Range: $17.50/hour. Employee benefits include, but are not...


  • Louisville, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...


  • Louisville, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off Profit sharing Training & development FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...


  • Louisville, United States Consumer Cellular Full time

    **Customer Service Representative** Location **Louisville, KY** Job Code **1438** # of Openings **70** **Customer Advocate** - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls...


  • Louisville, United States Elite Staffing Company Full time

    Customer Service Representative Job Responsibilities: Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls....


  • Louisville, United States Kapsch Trafficcom Transportation SA. Full time

    Customer Service Representative LouisvilleFull time Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges...


  • Louisville, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Louisville, KY)** **Department:** Ops-Hourly **Location:** Louisville, KY **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)**** If you...


  • Louisville, United States Z Salon Full time

    Looking for full and part-time customer service specialists who wish to join a highly motivated and skilled team. Z Salon & Spa Customer Service Representatives multi-task from customer-facing duties to our call center and problem solving. Our training program walks you through every step of the process. We offer flexible schedule options. Entry-level pay...