Customer Service Representative

3 weeks ago


Coral Springs, United States Fiserv Full time

What does a successful Claims Customer Service Associate do at Fiserv? A Claims Customer Service Associate supports customer and client inquiries via email to help with online banking and bill pay functionality and processing for various financial institutions. You'll provide outbound calling to customers, clients, and third-party payees to find resolutions. This position is also responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber. What you will do: You will work with our customers and clients by answering questions and driving issues to resolution to clients' satisfaction. Help our clients to receive a "wow" experience as they interact with someone who can be both an active listener and help clients figure out the best solution. Use your great verbal and written communication skills to provide excellent service to our clients. Support multiple Fiserv product lines which will help you advance your career and increase your paycheck. What you will need to have: 2+ years of experience working in a customer-facing role, preferably in customer service (retail, hospitality, call center). 2+ years of experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls). High School diploma or GED. What would be great to have: 2+ years of experience in a back-office administrative environment involving research and issue resolution, claims, and/or disputes. 2+ years of experience working in a call center environment. Proficiency in reading and writing Spanish. Important info about this role: In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future. Compensation: starts at $18.75 an hour. Training Start Date: June 17, 2024. Holidays worked will be paid at the premium rate of double time and a half. One hour of mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week. There are shift differentials for those working 2nd or 3rd shifts. Job Type: Full-time Pay: $18.75 per hour Work setting: In-person. Ability to Commute: Coral Springs, FL 33065 (Required). Work Location: In person. #J-18808-Ljbffr



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