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Customer Experience Coordinator

2 months ago

Omaha, United States National Radon Defense Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Customer Experience Coordinator: Join Our Team of Indoor Air Quality Champions

Are you passionate about delivering exceptional customer service and ensuring smooth, efficient operations? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, you might be the perfect fit for our Customer Experience Coordinator role at Radon Defense Midwest.

Get a jump start on our hiring process and take this survey

Pay and Benefits
$40,000 per year salary plus Commissions. Expected first year compensation of $45,000 Full Amazing Benefits 50%-60% Health Insurance premiums paid, Health Savings Account contribution match up to $1000 per year, Life Insurance, Voluntary Benefits such as Dental, Vision, Disability, Supplemental Life, Retirement Savings with 3% match, accrued Personal Time Off, No nights, no weekends and no holidays

Who We're Looking For:

We're seeking a proactive, organized, and customer-focused individual to help us create outstanding internal and external customer experiences. If you're someone who enjoys converting leads into appointments, optimizing schedules, and assisting in administrative tasks, all while championing radon safety and indoor air quality, this could be the role for you.

What You'll Do:
  • Lead Management: Maintain and manage our CRM system, converting leads into appointments through effective communication via phone, email, and speed-to-lead processes.
  • Customer Interaction: Provide exceptional service by handling incoming and outgoing calls, addressing customer needs, and resolving complaints with empathy and professionalism.
  • Sales Support: Maximize sales opportunities by following up on unsold proposals, finalizing contracts, and generating additional leads through referrals.
  • Scheduling: Collaborate with the sales and production teams to optimize scheduling, ensuring balanced travel and a positive customer experience.
  • Administrative Support: Assist with various administrative tasks, including preparing homeowner packets, managing state reporting, and processing payments.
What We Value:
  • Transparency: We communicate openly and honestly, conducting our business with integrity.
  • Empathy: We prioritize understanding and meeting the needs of our clients and team members.
  • Positivity: We stay optimistic, even in the face of challenges, and focus on what we can control.
  • Progressiveness: We continually strive to innovate and improve, both for our customers and our team.
Why Radon Defense Midwest?

At Radon Defense Midwest, our mission is simple: Inspired People, Saving Lives. We provide comprehensive indoor air quality solutions that protect and improve the health of our community. As part of our team, you'll have the opportunity to make a real difference while growing your career in a supportive and forward-thinking environment.

Is This You?
  • You're detail-oriented, tech savvy, and organized, with a knack for managing multiple tasks and priorities.
  • You're a strong communicator, capable of handling customer interactions with professionalism and empathy.
  • You're proactive and driven to optimize processes, enhance customer experiences, and contribute to team success.

To learn more about why people love working at Radon Defense Midwest please watch this video from our employees:

Ready to Apply?

If you're excited about the opportunity to join a company that values integrity, empathy, and continuous improvement, we'd love to hear from you. Apply today and help us set the standard for excellence in indoor air quality solutions.

Website Facebook: YouTube: Twitter: LinkedIn:

Compensation: $40,000.00 per year

Radon Defense Midwest and Duct Defense Midwest are your trusted contractor for all things concerning indoor air quality in Nebraska and Iowa. Our home offices are in Omaha, NE and Des Moines, IA. As part of National Radon Defense (NRD), an international network of leading radon professionals, we have access to some of the best radon equipment. However, good equipment means nothing without a good team - and we have one of the best. We believe in continually honing our skills and take full advantage of the extensive training offered to us as part of the NRD network. While radon testing and mitigation are our original specialties, we also offer a wide variety of other proven indoor air quality solutions with leading products.

Duct Cleaning is one of them. We solve your dirty air duct problems using high-performance cleaning equipment, performed by skilled specialists. With proprietary indoor air quality products, quality recognition, and a history of dedicated customer service, you can feel good about hiring Duct Defense Midwest to work in your home or business.

Plus, we take great pride in our customer service and aim to make every interaction pleasant and informative. If you have any questions about radon or any other indoor air quality problems, our team is always happy to help. We serve Nebraska, Missouri, and Iowa areas throughout Elkhorn, Bellevue, Council Bluffs, Fremont, Hastings, Grand Island, Gretna, Des Moines, Sioux City, Storm Lake, Lincoln, Columbus, Oakland, and many more local communities nearby.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to National Radon Defense.