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Patient Services Coordinator II
4 months ago
Description
Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Westmont Rehab Services team.
Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.
IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.
We would love to talk to you about joining our team as a Patient Services Coordinator if you
Thrive in a fast paced, multifaceted public-engaging environment
Want to work in a culture of “Trust, Respect and Pride”
Are professional, positive, engaging, and personable
Are passionate about making memorable connections and following through
Rarely settle for the status quo and bring ideas to create better teams
Demonstrate professional verbal and written communication
Move easily through multiple technical software platforms
Skills/experience that transfer well to this role
Fast Paced Healthcare, Wellness/Spa Front Desk
Hospitality Industry Front Office/Guest Services
Fast paced food service industry - waitresses, hostesses, bartenders, baristas
Expectations
Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
Provide daily support to the management and staff as needed
Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
Occasional travel to nearby clinics to assist with Front Desk Coverage
NO WEEKENDS
What you can expect from us
A positive team environment with colleagues and managers committed to your success
Gain skills in multiple areas of Administrative Operations and Patient Care
Leadership Development pathways
Provide support for our communities with our philanthropic group - IBJI Cares
Career growth - as IBJI continues to grow, so do opportunities
A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage
Summary
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned
Requirements
Requirements
Education
High school diploma or equivalent required
Associates degree preferred (healthcare concentration field a plus)
Experience
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Skills
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Physical/Mental Demands
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
Work may be stressful at times.
Contact may involve dealing with angry or upset people.
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.
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