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Director of Event Operations

3 months ago

Stateline, United States Edgewood Tahoe Resort Full time

Position Summary:

The Director of Event Operations will oversee all aspects of event operations. This position plays a pivotal role in ensuring the flawless execution of events, ranging from weddings and corporate retreats to social gatherings and large-scale conferences. This role requires a strong leader with exceptional organizational skills, a keen eye for detail, and a passion for delivering unparalleled guest experiences.

Essential Function

  • Develop and implement strategic plans to achieve revenue and guest satisfaction goals for the event/banquet department.
  • Collaborate with senior management to establish operating budgets.
  • Lead, motivate, and inspire a team of banquet managers, captains, servers, bartenders, and set-up crews.
  • Provide guidance, coaching, and ongoing training to ensure high levels of performance and professionalism.
  • Foster a positive and inclusive work environment that promotes teamwork and collaboration.
  • Oversee the planning, coordination, and execution of all banquets and events, ensuring they are delivered to the highest standards of quality and service.
  • Develop and maintain relationships with vendors, suppliers, and contractors to secure competitive pricing and ensure timely delivery of services and products.
  • Negotiate contracts and manage vendor agreements to maximize value and minimize risk.
  • Oversee logistics and operations for events, including setup, breakdown, staffing, and equipment rental.
  • Coordinate with other resort departments, such as Sales & Catering, Culinary, Housekeeping, and Facilities, to ensure seamless integration of services.
  • Implement and enforce health, safety, and sanitation standards following regulatory requirements and company policies.
  • Monitor event budgets, expenses, and revenues to ensure profitability and cost-effectiveness.
  • Analyze financial performance metrics and identify opportunities for revenue growth and cost savings.
  • Prepare regular reports and forecasts for senior management, highlighting key performance indicators and actionable insights.
  • Anticipate guest needs and preferences to deliver personalized and memorable experiences.
  • Handle guest inquiries, concerns, and complaints in a prompt and professional manner, striving to exceed expectations and resolve issues to the guests satisfaction.
  • Solicit feedback from clients and guests to continuously improve service quality and enhance the overall guest experience.
  • Other duties as assigned.

Qualifications / Special Skills

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 5 years of experience in event/banquet management, preferably in a luxury hotel/resort environment.
  • Proven track record of successfully executing a wide range of events, from intimate gatherings to large-scale functions.
  • Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve excellence.
  • Exceptional organizational and time management abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to interact confidently with clients, colleagues, and stakeholders at all levels.
  • Proficiency in event management software, Microsoft Office Suite, and other relevant technology platforms.
  • Flexibility to work evenings, weekends, and holidays as needed to accommodate the demands of the role.