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Customer Service Lead

3 months ago


Harrisburg, United States TransCore Full time
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our Toll By Plate Department in Harrisburg, Pennsylvania.

Job Summary:The Customer Service Lead position will provide assistance with various revenue collection efforts within the Toll By Plate Department in our Customer Service Center.This is a full time position working Monday through Friday, as scheduled between 7:30a and 6:00p.

Essential Duties and Responsibilities include but are not limited to the following:

  • Compile data for revenue collection efforts
  • Research individuals/companies with multiple accounts that aggregately have a significant outstanding balance
  • Assist the Financial Analysts with compliance and fraudulent account maintenance tasks
  • Work with the Toll Enforcement Supervisors and Staff as needed, including processing appeals, performing image review, handling inbound telephone calls, and administering payment plans.
Required Skills and Experience:
  • Strong communication skills
  • Research ability
  • Excellent attention to detail
  • Regular attendance
  • Proficiency with Excel and Word software
Desired Skills:
  • Ability to manage multiple priorities and easily adapt to change
  • Look for ways to improve effectiveness by implementing new ideas and more efficient approaches
  • Work on projects as an individual or part of a team
  • Ability to work independently with minimal supervision
Education:
  • High school diploma or equivalent required


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)