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Luxury customer service representative

2 months ago

Plainview, United States Randstad Full time

A Luxury Chocolate Company is hiring a Customer Service Representative to join their corporate office team in Plainview, NY We are seeking someone with experience doing customer service in a luxury setting, whether that is in an office or for a luxury retail brand. In this role, you will be speaking with high-end clientele on a daily basis and managing orders, shipments, handling customer issues and more. We are looking for someone with great attention, the ability to handle difficult customers with ease and is a team player. If you are interested in this opportunity, please apply to this posting today or send your resume to jenn.eng@randstadusa.com for immediate consideration

salary: $22 - $24.99 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

  • Customer Interaction: Handle customer inquiries via calls (50 or fewer daily) and emails, ensuring each interaction reflects our brand's commitment to excellence.
  • Order Management: Input orders accurately and efficiently into the ERP system (SAP), ensuring all details are correct and up to date.
  • Catalog Management and Reshipments: Manage customer catalog requests and coordinate reshipments, ensuring timely and accurate delivery of products.
  • Administrative Tasks: Assisting with other tasks as needed such as data entry, tidying up the office and assisting in warehouse with picking and packing during the holiday season
Skills
  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Typing Skills
  • Basic Software Skills
  • Basic Computer Skills (1 year of experience is required)
  • Customer Service
  • Call Center Support
  • Customer support
  • Emails
  • Written Communication
  • Verbal Communication
  • Luxury Customer Service (2 years of experience is required)
  • Microsoft Office Suite
  • Data Entry
  • CUSTOMER ORDERS/SALES
Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.