Personal Lines Customer Service Representative
2 months ago
Full time Job
Job Description :
As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.
Property & Casualty Insurance License
Face to Face Interview
Responsibilities:
a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.
b) Provide responses to insurance policy-related questions) Make outbound calls (if required) to confirm policy-level / coverage-level changes) Submit changes on existing policies)
c) Set up a reminder and follow up with customer on timely manner.
Qualifications:
a) High School Diploma or GED equivalent,
b) Active Property & Casualty Personal Lines license for Ohio is a MUST.
Any other state license is added advantage
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