Personal Lines Customer Service Representative

2 months ago


Cincinnati, United States Prime Consulting Full time

Full time Job

Job Description :

As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

Property & Casualty Insurance License

Face to Face Interview

Responsibilities:

a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.

b) Provide responses to insurance policy-related questions) Make outbound calls (if required) to confirm policy-level / coverage-level changes) Submit changes on existing policies)

c) Set up a reminder and follow up with customer on timely manner.

Qualifications:

a) High School Diploma or GED equivalent,

b) Active Property & Casualty Personal Lines license for Ohio is a MUST.

Any other state license is added advantage



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