![Leaf Home](https://media.trabajo.org/img/noimg.jpg)
Call Center Customer Service
2 months ago
At Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day... because who doesn't want a job they can look forward to? Come grow your career with us
- Big company with a family-owned feel - YOU are important to us, and we've built a culture you'll love.
- Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work®.
- Job security - we have locations throughout the U.S. and Canada, and we're not done growing
- Inclusion, sustainability, and reliability are at the core of our culture
- Veterans' resources available to help transitioning service members find a new rhythm.
- Dedicated to providing resources and encouragement for employee growth
This position handles customer inbound and outbound calls, primarily with client's post-sale, but also general company questions for internal and external customers. This individual will also schedule customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Essential Duties and Responsibilities:
- Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
- Schedule service customers with local technicians, as needed.
- Review completed service tickets for quality assurance in region.
- Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in your region.
- Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient.
- Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
- Performs other duties as assigned by supervisor.
- High School Diploma or equivalent.
- At least (1) year of Customer Service Experience
- At least (1) year previous office or administrative experience
- Computer and keyboard proficient, job duties performed are essentially paperless
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball".
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
- Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
- Ability to type at least 50 words per minute (wpm)
- Highly organized, with strong time management skills and the ability to be resourceful when necessary
- No travel required.
- No overtime required.
- Normal Office Environment
- Indoor work in a climate-controlled environment.
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Focused On Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees' growth, which we demonstrate by:
- Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers
- Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do
- Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment
- Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home
- Industry-leading compensation package
- Fully paid Medical, Dental, and Vision benefits after 90 days
- 401k Savings Plan
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
- Childcare benefits to support families
- Endless opportunity for growth and advancement. Just ask our current employees
- Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
- Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
- Gym membership compensation - your insurance will help cover the cost of your gym membership
- Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success
- LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list
- Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine's Top 500 list
- Leaf Home is a Smart Culture Awards honoree for its employee-focused culture
- Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists
For a full list of awards earned by our brands, please visit www.leafhome.com/press/ .
Diversity and Inclusion Statement
Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
-
Call Center Representative
3 months ago
Hudson, United States Fleet Response Full timeJob DescriptionJob Description*$500 Sign On BONUS for Fleet Response’s Call Center* Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an...
-
Call Center Representative
2 weeks ago
Hudson, United States Arhaus Full timeProviding best-in-class service to all clients, our Client Services Representatives - Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our clients. This role is located...
-
Inbound Call Center
7 days ago
Hudson, United States Staffing Solutions Enterprises Full timeCall Center - 1st and 2nd shift Onsite - Hudson, OH Contract to Hire $16/hr Free Parking Business Casual Dress 9/17 start 1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p 2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be flexible to work any of the shifts. *1ST SHIFT ONLY CANDIDATES WILL NOT BE CONSIDERED* Job Summary The Call Center Representative is...
-
Inbound Call Center
1 week ago
Hudson, United States Staffing Solutions Enterprises Full timeJob DescriptionJob DescriptionCall Center - 1st and 2nd shiftOnsite - Hudson, OHContract to Hire $16/hrFree ParkingBusiness Casual Dress9/17 start 1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be flexible to work any of the shifts.*1ST SHIFT ONLY CANDIDATES WILL NOT BE CONSIDERED* Job Summary The Call Center...
-
Customer Service Representative
3 days ago
Hudson, United States TEKsystems Full timeDescription: Typical Day: Providing customer service to clients/drivers by answering inbound calls: 4 types 1. Accident Claims 2. Setting up Rentals 3. Glass Claims 4. Roadside Assistance Obtain and document all required information from caller and accurately putting it in the system Almost every call is inbound- will receive overflow of operator calls (will...
-
Customer Service Representative
4 days ago
Hudson, United States TEKsystems Full timeDescription: Typical Day: • Providing customer service to clients/drivers by answering inbound calls: 4 types 1. Accident Claims 2. Setting up Rentals 3. Glass Claims 4. Roadside Assistance • Obtain and document all required information from caller and accurately putting it in the system • Almost every call is inbound- will receive overflow...
-
Customer Service Representative
3 months ago
Hudson, United States TEKsystems Full time*Description:* Typical Day: Providing customer service to clients/drivers by answering inbound calls: 4 types 1. Accident Claims 2. Setting up Rentals 3. Glass Claims 4. Roadside Assistance Obtain and document all required information from caller and accurately putting it in the system Almost every call is inbound- will receive overflow of operator...
-
Customer Service Representative
2 days ago
Hudson, United States Teksystems Full timeDescription:Typical Day: Providing customer service to clients/drivers by answering inbound calls: 4 types 1. Accident Claims 2. Setting up Rentals 3. Glass Claims 4. Roadside Assistance Obtain and document all required information from caller and accurately putting it in the system Almost every call is inbound-...
-
Customer Service Representative
2 weeks ago
Hudson, United States Dayton Freight Full timeOverview Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days Responsibilities Customer Service...
-
Customer Service Representative
3 months ago
Hudson, United States LeafFilter North Full time** Customer Service Representative** **Job Category****:** Call Center **Requisition Number****:** CUSTO013066 Showing 1 location **Job Details** **Description** At Leaf Home Solutions people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference both to the homeowners we support and the staff thats at...
-
Customer Service
2 months ago
Hudson, United States Arhaus Full timeArhaus Furniture is looking for enthusiastic and dependable people to join our Delivery Scheduling team. Scheduling Specialists are responsible for direct outreach to clients to schedule orders eligible for delivery. The ideal Scheduling Specialist will have the ability to maintain high levels of professionalism and brand endorsement to our Clients. You will...
-
Inbound Call Center
4 weeks ago
Hudson, United States Staffing Solutions Enterprises Full timeJob DescriptionJob DescriptionCall Center - 1st and 2nd shift - 5 OpeningsOnsite - Hudson, OHContract to Hire $16/hrFree ParkingBusiness Casual DressStart in late August1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be able to work a block of either 1st or 2nd shifts Job Summary The Call Center Representative...
-
Inbound Call Center
3 weeks ago
Hudson, United States Staffing Solutions Enterprises Full timeJob DescriptionJob DescriptionCall Center - 1st and 2nd shift - 5 OpeningsOnsite - Hudson, OHContract to Hire $16/hrFree ParkingBusiness Casual DressStart in late August1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be flexible to work any of the shifts.*1ST SHIFT ONLY CANDIDATES WILL NOT BE CONSIDERED* Job...
-
Customer Service Management Trainee
1 month ago
Hudson, United States Uline Full timeJoin Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.This position is on-site, and we are looking for people who share our passion.Master all aspects of customer service management through a comprehensive hands-on training program.Tuition...
-
Call Center Rep LHSS 2nd Shift
2 days ago
Hudson, United States Leaf Home Full timeJob DescriptionJob Description***THE SCHEDULE FOR THIS POSITION IS 1:30PM TO 10PM, MONDAY THROUGH WEDNESDAY AND 11:30AM TO 8PM ON SATURDAY AND SUNDAY***At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four...
-
Customer Service Representative
3 days ago
Hudson, OH, United States TEKsystems Careers Full time*Description:* Typical Day: • Providing customer service to clients/drivers by answering inbound calls: 4 types Accident ClaimsSetting up RentalsGlass ClaimsRoadside Assistance Obtain and document all required information from caller and accurately putting it in the systemAlmost every call is inbound- will receive overflow of operator calls (will become...
-
Customer Service Representative I
3 months ago
Hudson, United States American Carpet South Full timeDescription The primary role of the Customer Service Representative is to schedule all projects in a timely manner according to the installation type sold and ACS capacity while also verifying work scope and communicating job site requirements to the consumer. This role will also be responsible for landing technicians and closing installs ensuring ACS is...
-
Customer Service Representative
4 weeks ago
Hudson, United States Everstaff Full timeJob DescriptionJob DescriptionWe are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database. Pay: $16.50-17.50 with raises after 90 daysShift: Assigned M-F between 11 AM -10...
-
Customer Service Representative
4 weeks ago
Hudson, United States EverStaff Full timeJob Description We are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database. Pay: $16.50-17.50 with raises after 90 days Shift: Assigned M-F between 11 AM -10 PM, occasional...
-
Customer Service Specialist
1 week ago
Hudson, United States Arhaus Full timeArhaus was founded in 1986 on a simple idea: Furniture and dcor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: Delivery [Customer Service] Specialists are responsible for...