Inbound Call Center

1 month ago

Hudson, United States Staffing Solutions Enterprises Full time
Job DescriptionJob DescriptionCall Center - 1st and 2nd shift - 5 Openings
Onsite - Hudson, OH
Contract to Hire
$16/hr
Free Parking
Business Casual Dress
Start in late August

1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p
2nd shifts - 12p-9p, 1p-10p

Flexibility is required Must be flexible to work any of the shifts.
*1ST SHIFT ONLY CANDIDATES WILL NOT BE CONSIDERED*

Job Summary
The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties. Provides customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR
• Answers calls in a professional manner. Directs all non-rental or claim calls to appropriate department or person. Takes message or forward to voicemail as necessary.
• Talks with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting of an accident or glass claim, and help in receiving roadside assistance. Notifies management immediately of any crucial situation.
• Back up operator calls.
• Obtains all required information from caller and accurately inputs information into computer system.
• Locates nearest rental agency or body shop and provides client/driver with all necessary information.
• Deal with any outside vendor problems/questions as necessary.
• Contacts tow/glass to arrange for tows or glass repair and warm transfers callers.
• Communicates with the client to receive approval for rental upgrades, drop fees or any other request that is outside of client parameters.
• Assists clients/drivers with any questions or problems relating to their car rental or claim. When necessary refers callers to proper department or management for additional assistance.
• Backs up all fax/email claims submitted
• Communicates with all contacts in a highly professional and courteous manner at all times.
• Assist other departments as necessary with projects

Evening Essential Duties and Responsibilities:
• Send loss notices on non-drivable vehicles.
• Handle notifications on serious injuries/fatalities as needed based on client parameters.
• Send assignments to body shops for non-drivable vehicles when necessary.
• If In-house Enterprise Representatives are not available or it’s after 4:50pm. Contacts rental car companies to arrange for a rental car and confirms reservations.
• Ensure proper transferring of phone lines
• Making sure office is closed down properly prior to locking up

TO QUALIFY
  • 1+ year experience in an office, customer service, or call center environment.
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Proficient with Microsoft Office Suite or similar software
  • HS Diploma Required
  • Must be 18+ years of age
  • Prolonged periods sitting at a desk and working on a computer


We are excited about this opportunity and you will be too We look forward to hearing from you

#ZR #SSEIND

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