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Manager, Product Management

3 months ago

Phoenix, United States Cable One Full time
Job Description:

The Manager, Product Management at Cable One will support the Director of Product Management in executing the High-Speed Data (HSD) product strategy.

This role involves overseeing day-to-day product management, ensuring performance, quality and customer satisfaction, and managing the product lifecycle.

The Manager will collaborate with cross-functional teams, conduct market research, develop product requirements, and monitor product performance to drive continuous improvement and successful product launches.

What will you do to contribute to the Company's success:
  • Strategic Support: Assisting in defining and prioritizing the HSD product roadmap in alignment with business goals.
  • Product Management: Overseeing day-to-day management of HSD products, ensuring performance, quality, and customer satisfaction, and managing the product lifecycle from concept to post-launch analysis.
  • Cross-Functional Collaboration: Working with supply chain, technology, marketing, sales, and customer support teams to ensure cohesive product development and successful launches.
  • Market Research and Analysis: Conducting market research, analyzing competitor products, and identifying opportunities for HSD products.
  • Product Development: Developing product requirements and overseeing the development and implementation of new features.
  • Performance Monitoring: Monitoring product performance and user feedback, and reporting on metrics and KPIs to senior leadership.
In summary, the Manager, Product Management role is essential to optimize the HSD product strategy, ensure high performance and customer satisfaction, and drive innovation through effective collaboration and market analysis.

Qualifications
  • 5+ years' experience working in product orientated roles or software engineering
  • Operational Excellence:
    • Experience in developing and optimizing operational processes.
    • Ability to identify inefficiencies and implement solutions to streamline workflows.
  • Cross-Functional Collaboration:
    • Experience working with various departments such as engineering, marketing, billing, web
    • Ability to facilitate communication and collaboration across teams.
  • Data-Driven Decision Making:
    • Experience in leveraging data and analytics to drive product decisions and improvements.
    • Familiarity with data tools and platforms for monitoring product performance.
  • Customer Focus:
    • Experience in gathering and analyzing customer feedback.
    • Ability to translate customer needs into product requirements and features.
Skills:
  • Analytical Skills:
    • Strong analytical and problem-solving skills.
    • Proficiency in data analysis tools such as SQL, or specific product analytics platforms.
  • Communication:
    • Excellent verbal and written communication skills.
    • Ability to present ideas clearly and persuasively to stakeholders at all levels.
  • Technical Understanding:
    • Good understanding of software development processes and technologies.
    • Ability to converse with technical teams and understand technical challenges.
  • Change Management:
    • Experience in managing change within an organization.
    • Ability to guide teams through transitions and adopt new processes or tools.
  • Attention to Detail:
    • Strong attention to detail to ensure quality and accuracy in all operational aspects.
    • Ability to spot potential issues before they become significant problems.
  • Customer Centricity:
    • Deep understanding of user experience and customer journey.
    • Commitment to delivering high-value products that meet customer needs.


Core Competencies
  • Committed: Values each customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Medical, dental, and vision plans - start when you start
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection
Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment
  • FREE Cable One services for associates who live in a serviceable area
  • Up to $75/mo. Stipend
  • Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)
We're an Award-Winning Organization
  • Forbes' "America's Best Midsized Employers" 2021-2023


Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.