Client Service Representative
4 weeks ago
Department: Receptionists
Employment Type: Full Time
Location: Marietta, Georgia
Compensation: $15.00 - $18.00 / hour
Description
This position is a member of our reception team. Providing excellent customer service to our clients and visitors. We aim to break the mold on stuffy impersonal veterinary care and have fun at work while excelling TOGETHER. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care.
Some of the skills we are looking for are - arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment, and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing team, and the practice manager. Our reception team should create the image and the first impression of our business while remaining calm, courteous, and professional at all times. Our team should make a positive impression and our clients should feel confident in our services and hospital as a whole. This position requires some experience in the veterinary field.
Some of the responsibilities you will own in this role:
Provide friendly, quality customer care to patients and clients
Process invoices payments
Answer phones, schedule appointments, and obtain all necessary medical history
Determine the status of the patient's immunizations and tests
Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
Accurately input data into computer software
This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
Preferred Qualifications
High school diploma
Weekend availability as needed
Must be able to lift 30-50 pounds
Benefits
Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development
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