Customer Service Lead

1 week ago

Roanoke, United States Earth Fare Full time
Job Details

Level
Experienced

Job Location
Earth Fare Roanoke - Roanoke, VA

Position Type
Full Time

Salary Range
$15.00 - $17.50 Hourly

Job Shift
Any

Job Category
Grocery

Description

Position Summary: The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible. Additionally, they ensure proper accounting of the Front End of the store while maintaining a safe, secure and customer focused environment. This role is balanced evenly between conducting operational tasks in the Cash Office, managing cashier breaks during the day, running a cash register when needed and responding promptly and professionally to customer service opportunities.

Essential Functions
  1. Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment.
  2. Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings.
  3. Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager.
  4. Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office
Knowledge and Essential Critical Skills/Expertise
  1. Must demonstrate excellent customer service to customers and Team Members at all times.
  2. Must be able to work independently and within a team setting.
  3. Must be organized and pay close attention to detail.
  4. Must have strong communication skills and conduct oneself in a professional manner at all times.
  5. Must be able to prioritize and multi-task while assisting customers and team mates.
  6. Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management.
  7. Must have proficient math and bookkeeping skills.
  8. Must have proficient cash handling skills.
  9. Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise.
  10. Must attend work on a regular and predictable basis.
  11. Must complete assigned tasks in a safe manner and in a constant state of alertness.
  12. Must uphold Company policies, including the anti-harassment program.
  13. Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public.
  14. Must uphold the highest standard of integrity, honesty and ethical behavior.
  15. Must work effectively and efficiently under stressful conditions.
  16. Must be able to work varying shifts, including overtime.
Qualifications

Experience
  1. Previous cash handling and customer service experience required.
  2. Previous book keeping experience preferred.
  3. Earth Fare experience preferred.
The knowledge, skills and abilities listed above may be acquired through levels of education and experience, however, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable.

Environmental Conditions
  1. Works in a fast-paced environment with a focus on customer service.
  2. Will stand, walk and be on ones feet a majority of scheduled work shift.
Physical Demands
  1. Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item).
  2. Must be able to bend, reach, stoop, kneel and squat.
  3. Must be able to push, pull, and maneuver heavy loads.
  4. Must be able to stand and be on ones feet the majority of the work day.

  • Customer Service Lead

    1 week ago

    Roanoke, Virginia, United States Earth Fare Full time

    Job Title: Customer Service LeadAt Earth Fare, we are seeking a highly skilled and experienced Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible.Key...

  • Customer Service Team Lead

    3 weeks ago

    Roanoke, Virginia, United States Wells Fargo Full time

    Job Summary: As a Customer Service Associate Manager at Wells Fargo, you will be responsible for supervising a team of Customer Service Representatives to ensure timely completion, quality, and compliance in customer service. This role requires strong leadership and communication skills to identify opportunities for improvement and implement processes to...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This role involves interacting with customers in a friendly and professional manner, explaining services and pricing, and maintaining accurate records.Key ResponsibilitiesCustomer Relations: Greet and...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This role involves interacting with customers in a friendly and professional manner, explaining services and pricing, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer...

  • Service Lead

    8 hours ago

    Roanoke, United States Big Lots Full time

    Job Title: Service Lead (24010880) Description: Primarily responsible for leading the service team including cashiering and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the...

  • Lead Cashier

    4 weeks ago

    Roanoke, Texas, United States Compass Group Careers Full time

    Job SummarySummary: Maintains customer services in accordance with company standards. Expedites customer transactions and ensures customer satisfaction at the service desk. Controls all cash and media materials.Essential Duties and Responsibilities:Greets and acknowledges every customer; maintains solid product knowledge; and provides outstanding customer...

  • Lead Retail Customer Service Associate

    19 hours ago

    Roanoke, United States FedEx Full time

    FedEx - JobID: PDX_FEC_C7E7F474-ED68-4286-B478-3CF5DB39E5F0_240073 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Ambassador

    2 weeks ago

    Roanoke, Virginia, United States Family Dollar Full time

    Family Dollar - Customer Service Representative Job Description **Key Responsibilities:** * Provide exceptional customer service to ensure a positive shopping experience * Greet customers and assist with selection of merchandise * Complete cash register transactions and answer questions regarding the store and merchandise **What We Offer:** * Competitive...

  • Customer Service Representative

    7 days ago

    Roanoke, Virginia, United States Alsco Full time

    Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our service team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 days ago

    Roanoke, Virginia, United States State Electric Supply Full time

    **Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at State Electric Supply. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers through various channels, including...

  • Customer Service Representative

    4 weeks ago

    Roanoke, Virginia, United States Alsco Full time

    Job SummaryThe Customer Service Representative drives customer loyalty through response to inbound customer inquiries and proactive outbound calls. The representative coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.Key ResponsibilitiesRespond to customer service needs in a...

  • Customer Service Representative

    7 days ago

    Roanoke, Virginia, United States Russell Tobin Full time

    Customer Service Sales Representative Job DescriptionRussell Tobin is seeking a skilled Customer Service Sales Representative to support our client, a global healthcare organization. This is an excellent opportunity to join a dynamic organization within the healthcare industry.Key Responsibilities:Manage inbound phone calls and provide exceptional customer...

  • Customer Service Leader

    3 weeks ago

    Roanoke, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to customersAssist the...

  • Customer Service Representative

    3 days ago

    Roanoke, Virginia, United States Visioncent Inc. Full time

    Job OverviewWe are seeking a highly motivated and people-focused team member to join our Visioncent Inc. team. As a key member of our sales and customer service team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Lead promotional events and campaigns to engage with customers and...

  • Customer Service Representative

    2 weeks ago

    Roanoke, Virginia, United States Cardinal Health Full time

    Job SummaryThe Customer Service Representative II is responsible for processing orders for distribution centers and other internal customers in accordance with scheduling, demand planning, and inventory. This role involves administering orders in internal systems, responding to customer inquiries, and communicating delays, issues, and resolutions.Key...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Cardinal Health Full time

    Job SummaryThe Representative II, Customer Service Operations plays a critical role in ensuring the smooth operation of our customer service functions. This position is responsible for processing orders for distribution centers and other internal customers in accordance with established demand plans, schedules, and lead times.Key ResponsibilitiesOrder...

  • Customer Service Representative

    1 week ago

    Roanoke, Virginia, United States PTSolutions Full time

    Job SummaryPTSolutions is seeking a highly skilled Customer Service Representative to join our team. As a liaison between external and internal parties, you will provide product information, answer questions, and resolve issues with accuracy and efficiency.Key ResponsibilitiesProcess customer orders, changes, and returns according to established department...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, taking orders, and preparing pizzas to meet our high standards. If you have a passion for providing top-notch service and working in a fast-paced...

  • Customer Service Operations Supervisor

    4 weeks ago

    Roanoke, Virginia, United States Wells Fargo Full time

    About this RoleWells Fargo is seeking a highly skilled Customer Service Associate Manager to join our Consumer and Small Business Banking Operations team. As a key member of our team, you will be responsible for supervising Customer Service Representatives and ensuring timely completion, quality, and compliance in customer service.Key...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Ryder Full time

    About the RoleRyder is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Northlake, TX. As a key member of our logistics team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our warehouse operations.Key ResponsibilitiesAdministrative Tasks: Perform various...