Enterprise Customer Success Manager

2 months ago

Miami, United States Kandji Full time
About Kandji

Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we're bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.

Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji's valuation to $850 Million.

Since Kandji's Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.

Kandji was also named to Forbes' Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.

The Opportunity

As an Enterprise Customer Success Manager, you'll be responsible for the success of our enterprise customers. As a Trusted Advisor with deep product knowledge, and empathy, you'll understand customers' business objectives and align them with product capabilities. You'll conduct customer onboardings and business reviews, and renew our customers annual contracts. You'll be responsible for making sure your team ensures retention, identifies new business opportunities, and drives high product usage, and value across their customer base.

Required to work on-site in our Coral Gables office Monday - Friday.

How you'll make an impact day to day
    • Communicate efficiently and effectively with our customers - we primarily communicate via Zoom and email
    • Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of enterprise customers.
    • Develop and enact a custom plan for each customer's onboarding, Business reviews, expansion, and renewal goals.
    • Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value.
    • Evangelize: Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption.
    • Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests.
    • Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
Minimum Qualifications
    • 5+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred.
    • 5+ year customer-facing experience as an enterprise Customer Success Manager
    • Experience maintaining ARR of $5M+ including contract values over $100k.
    • Experience meeting KPIs.
    • Experience with supporting tools and platforms like HubSpot, Zendesk and JIRA.
    • Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
    • Excellent presentation, organizational, and communication skills (both written and verbal). A written sample may be requested.
    • Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
    • Team and goal-oriented. High output; low ego.
    • Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
    • Ability to travel (light travel to conferences or customers may be required).
    • Experience working with or supporting Apple devices.
    • Required to work on-site in our Coral Gables office Monday - Friday.


Benefits & Perks

•Competitive salary

•100% individual and dependent medical + dental + vision coverage

•401(k) with a 4% company match

•20 days PTO

•14 paid holidays per year

•10 health and wellness days per year

•Kandji Wellness Week off July 1 - July 5, 2024

•Equity for full-time employees

•Up to 16 weeks of paid leave for new parents

•Paid Family and Medical Leave

•Modern Health - Mental Health Benefits - Individual and Dependents

•Fertility Benefits

•Working Advantage Employee Discounts

•Monthly utilities stipend

•Free onsite fitness center

•Free parking

•Lunch 5 days/week

•Exciting opportunities for career growth

•An outstanding, inclusive culture

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

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