Customer Service Associate Representative #:
2 weeks ago
100% remote
Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
Must have a quiet and private workspace to remain HIPAA compliant
Must be on camera for trainings and as requested by managers
Duties
Representative will work directly with the members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. The intent is to assist the member in selecting the option that best pertaining to them. Daily duties include:
conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members
track and communicate system errors in an expediential and thorough manner
Self-report metrics successfully and regularly
Take requests for care management from patients, physician offices or imaging centers
Research issues regarding the certification process and forward to the appropriate parties.
Delivers basic technical, administrative, or operative Customer Service tasks.
Performs simple data entry, sorts requests, and maintains files.
Understands simple instructions and procedures.
Performs Customer Service duties under direct instruction and close supervision.
Work is allocated on a day-to-day or task-by-task basis with clear instructions.
Entry point into professional roles.
Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
Ability to be empathetic understanding that we are dealing with sensitive content with our members.
Minimum Experience Required
1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
1+ year previous sales experience ideally preferred
phone skills
computer skills
basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
Must be able to type more than 30 words per minute
-
Sales & Customer Service Associate
2 weeks ago
Melbourne, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Viera at 2261 Town Center Ave. Ste #115, Melboure, FL, 32940 Do you have a passion for helping others? At the Massage Envy Viera franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...
-
Technical Services Representative
7 days ago
Melbourne, United States Dassault Falcon Full timeDassault Falcon Jet proudly provides competitive pay, quality benefits and programs that support your career advancement and personal development. Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future and empower you to be successful in all aspects of your work and life. We are...
-
Sales & Customer Service Associate
3 weeks ago
Melbourne, Florida, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Viera at 2261 Town Center Ave. Ste #115, Melboure, FL, 32940 Do you have a passion for helping others? At the Massage Envy Viera franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...
-
Customer Specialist
4 weeks ago
Melbourne, United States CarMax Full time7261 - Melbourne - 1075 Palm Bay Road, Melbourne, Florida, 32904 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Guest Service Representative
3 weeks ago
Melbourne, United States Nothing Bundt Cakes - Melbourne Full timeJob DescriptionJob DescriptionThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage...
-
Teller/Customer Service
7 days ago
MELBOURNE, United States Space Coast Credit Union Full timeProvides exceptional member service on a wide variety of deposit, loan transactions, and new account processing. Effectively assesses members' needs and makes appropriate referrals for SCCU products and services. Resolves member issues and addresses Customer Service, Teller, Member Service, Retail, Banking
-
Teller/Customer Service
1 week ago
MELBOURNE, United States Space Coast Credit Union Full timeProvides exceptional member service on a wide variety of deposit, loan transactions, and new account processing. Effectively assesses members' needs and makes appropriate referrals for SCCU products and services. Resolves member issues and addresses Customer Service, Teller, Member Service, Retail, Banking, Transaction
-
Insurance Sales and Servicing Associate
4 weeks ago
Melbourne, United States Eric Luzar Farmers Insurance Full timeJob DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our sales environment. We are currently seeking to fulfill full-time position producers. Our licensed insurance sales representative will be responsible for providing exceptional customer service to new prospects, cross sell to existing clients, and...
-
Automotive Sales Representative
3 weeks ago
Melbourne, United States Car Spot Melbourne Full timeJob DescriptionJob DescriptionBenefits/PerksCareers Advancement OpportunitiesFlexible SchedulingCompetitive CompensationJob SummaryWe are looking for a high-performing Automotive Sales Representative to join our successful dealership. If you have a proven track record of sales experience and fantastic communication skills, we want to hear from you. As an...
-
Automotive Sales Representative
4 weeks ago
Melbourne, United States Car Spot Melbourne Full timeJob DescriptionJob DescriptionBenefits/PerksCareers Advancement OpportunitiesFlexible SchedulingCompetitive CompensationJob SummaryWe are looking for a high-performing Automotive Sales Representative to join our successful dealership. If you have a proven track record of sales experience and fantastic communication skills, we want to hear from you. As an...
-
Automotive Sales Representative
3 weeks ago
Melbourne, United States Car Spot Melbourne Full timeJob DescriptionJob DescriptionBenefits/PerksCareers Advancement Opportunities Flexible SchedulingCompetitive CompensationJob SummaryWe are looking for a high-performing Automotive Sales Representative to join our successful dealership. If you have a proven track record of sales experience and fantastic communication skills, we want to hear from you. As an...
-
Associate Attorney
1 week ago
Melbourne, United States Satcom Direct Full timeCompany Overview: Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on...
-
Financial Representative
3 hours ago
Melbourne, United States Modern Woodmen Full timeThe ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...
-
Financial Representative
4 weeks ago
Melbourne, United States Modern Woodmen of America Full timeThe ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...
-
Business Development Representative
4 weeks ago
West Melbourne, United States A.D. Solutions Full timeJob DescriptionJob DescriptionThe Business Development Representative is a specialized outside sales role that works closely with the ADS outside Account Executive team. The primary responsibility of this position is to generate qualified new client leads and to set initial appointments for branch sales representatives. Additional functions include...
-
Outside Sales Representative
1 month ago
Melbourne, United States Truly Nolen of America, Inc. Full time**Join our team as an Outside Sales Representative!** Are you driven, outgoing, and ready to take your career to new heights? Do you excel at building relationships and solving problems? If yes, we want to meet you! **Why Join Us?** - **100% commission with a first-year guarantee and unlimited potential.** - **Paid training, medical/dental/vision benefits,...
-
MIL/GOV Technical Support Representative
2 weeks ago
Melbourne, United States Satcom Direct, Inc. Full timeCompany Overview: Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on...
-
MIL/GOV Technical Support Representative
3 days ago
Melbourne, United States Satcom Direct, Inc. Full timeCompany Overview: Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on...
-
Sales Associate
3 weeks ago
Melbourne, United States West Marine Full time**Description:** Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water. As a Sales Associate, Customers rely on you for product knowledge and to understand the features, values and benefits of our products. You are comfortable engaging in Customer discussions to fulfill their immediate...
-
Customer Experience Specialist
3 weeks ago
Melbourne, United States Orion180 Insurance Services, LLC Full timeJob DescriptionJob DescriptionOrion180 is a premier insurance solution provider that leverages cutting-edge technology and its dedicated team members to bring more value to its customers, independent agents, and other business partners. Orion180’s vision is to transform the insurance industry by providing excellent, results-driven service to independent...