Digital and Field Services Manager

2 weeks ago

Houston, United States Vallourec - North America Full time
SUMMARY OF DUTIES

  • Follow all company rules, policies and safety standards.
  • Follow all applicable instructions, specifications, and related to meet the company's objectives.
  • Must be professional at all times when dealing with external and internal customers.
  • Complete, pass and maintain qualification of the Smith System course of driving on company vehicles.
  • Become fully proficient with all existing digital tools.
  • Ability to coordinate, organize and animate efficient meetings with internal or external customers.
  • Gather feedback from digital tools users, analyze and forward findings to management/corporate.
  • Develop and support internal process on manufacturing lines (threading lines, shipping and receiving...)
  • Develop training program for internal and external users.
  • With the support of IT and corporate, set up systems at customer sites.
  • Train all stakeholders and users (internal or external)
  • Provide customer support for Level 1 troubleshooting.
  • Utilize generated data to propose process improvement and other efficiencies.
  • Propose new projects or digital tools and implement.
  • Any other duties as assigned.
EDUCATION/EXPERIENCE:
  • Associate's Degree (Bachelor preferred) in Engineering, Business Administration, Marketing, Communications, or related field.
  • Minimum of 4 years' experience with OCTG or tubular related products
  • 2-4 years' experience in the oil field.
SPECIAL SKILLS
  • Computer Skills: Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint.
  • Knowledge of Inventory software; Order processing systems and Manufacturing software or equivalent combination.
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Write routine reports and correspondence
  • Ability to speak effectively before individuals, groups of customers, vendors, or employees of organization.
  • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
SUMMARY OF QUALIFICATIONS
  • Business Acumen
    • Demonstrates knowledge of market and competition.
    • Develops and implements cost saving measures.
    • Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
  • Organizational Support
    • Follows policies and procedures.
    • Completes administrative tasks correctly and on time.
    • Supports organization's goals and values.
  • Customer Service
    • Responds promptly to customer needs.
    • Responds to requests for service and assistance.
    • Meets commitments.
  • Planning/Organizing/Professionalism
    • Uses time efficiently.
    • Approaches others in a tactful manner.
    • Reacts well under pressure.
  • Diversity/Ethics
    • Shows respect and sensitivity for cultural differences.
    • Promotes a harassment-free environment.
    • Works with integrity and ethically.
    • Upholds organizational values.
    • Treats people with respect.
    • Keeps commitments.
  • Analytical/Problem Solving
    • Collects and researched data.
    • Works well in group problem solving situations.
    • Demonstrates attention to detail.
  • Oral/Written Communication
    • Writes clearly and informatively;
    • Presents numerical data effectively;
    • Able to read and interpret written information.
    • Demonstrates accuracy and thoroughness.
    • Listens and gets clarification; Responds well to questions.
  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
  • Quality
    • Monitors own work to ensure quality.
    • Looks for ways to improve and promote quality.
    • Meets productivity standards; Strives to increase productivity.
    • Demonstrates accuracy and thoroughness.
  • Adaptability/Dependability
    • Able to deal with frequent change, delays, or unexpected events.
    • Follows instructions, responds to management direction; Takes responsibility for own actions;
    • Commits to long hours of work when necessary to reach goals;
    • Completes tasks on time or notifies appropriate person with an alternate plan.
    • Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Judgment
    • Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
    • Safety and Security - Observes safety and security procedures and leads by example
TRAVEL REQUIREMENT:
  • 30% of time traveling in U.S.

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