Retail Sales and Customer Service Specialist

2 months ago

Manhattan Beach, United States Recreational Equipment Inc Full time

**Retail Sales and Customer Service Specialist - Manhattan Beach**

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Posted Date: Feb-15-2022

Job ID: 23139

Job Function: Retail Sales

City: Manhattan Beach

State: California

Store: Manhattan Beach

Remote Eligible: No

Please visit the before applying

**What's cool about this job**

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

* Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.

* Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.

* Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.

* Promotes the sale of REI goods and services as well as engaging in the steps of REIs Sales and Service Training.

* Provide customers with product, membership and service information including but not limited to the REI Mastercard program.

* Processes purchase, membership, service and return transactions at the register in alignment with REIs 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.

* Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.

* Identifies, research, and resolve customer issues.

* Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.

* Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.

* Additional duties as assigned

**Bring your passion and expertise**

* Previous retail store experience (preferred)

* Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.

* Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.

* Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

* Consolidates information from various sources including feedback from others to reach sound decisions.

* Effective communication skills.

* Builds rapport with all kinds of people inside and outside the organization.

* Knowledgeable of outdoor activities in assigned department.

* Considers the ultimate impact of decisions and actions on internal and external customers.

* Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.

* Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

* Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.

* Availability to work a flexible schedule based on business needs, including evenings and weekends.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

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753. Factors to be considered concerning a previous criminal conviction; presumption.

1. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall consider the following factors:

(a) The public policy of this state, as expressed in this act, to encourage the licensure and employment of persons previously convicted of one or more criminal offenses.

(b) The specific duties and responsibilities necessarily related to the license or employment sought or held by the person.

(c) The bearing, if any, the criminal offense or offenses for which the person was previously convicted will have on his fitness or ability to perform one or more such duties or responsibilities.

(d) The time which has elapsed since the occurrence of the criminal offense or offenses.

(e) The age of the person at the time of occurrence of the criminal offense or offenses.

(f) The seriousness of the offense or offenses.

(g) Any information produced by the person, or produced on his behalf, in regard to his rehabilitation and good conduct.

(h) The legitimate interest of the public agency or private employer in protecting property, and the safety and welfare of specific individuals or the general public.

2. In making a determination pursuant to section seven hundred fifty-two of this chapter, the public agency or private employer shall also give consideration to a certificate of relief from disabilities or a certificate of good conduct issued to the applicant, which certificate shall create a presumption of rehabilitation in regard to the offense or offenses specified therein.

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