FT Customer Service Leader

7 days ago


Suffolk, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 241248_external_USA-VA-Suffolk
Address: USA-VA-Suffolk-3215 Bridge Road
Store Code: Store 01173 Front End (7219306)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Suffolk, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 18378_external_USA-VA-Suffolk Address: USA-VA-Suffolk-2815 Godwin Drive Store Code: Store 00958 Front End (7217430) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...


  • Suffolk, United States CTR Full time

    Job Description CTR Group is seeking a Customer Service Representative with an established company in the Chemicals Logistics & Shipping Industry located in Suffolk, VA. A Temp-Hire career opportunity!Pay Range: $23-$25 per hourHours 8am-4:30pm SUMMARY: Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone...


  • Suffolk, Virginia, United States Rite Aid Full time

    About the RoleWe are seeking a Customer Service Team Lead to supervise and assist Store Associates with daily operational tasks, while providing top-notch customer service. This role is ideal for individuals who love to help people, are natural leaders, and enjoy optimizing processes.


  • Suffolk, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Suffolk, United States CTR GROUP Full time

    Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone from customers. Regular customer interaction with customers, tracking orders, following up, resolving issues, etc. REQUIREMENTS:Excellent Custo Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Suffolk, Virginia, United States Rite Aid Full time

    Rite Aid is seeking a Customer Service Supervisor to join our team. As a valued member of our team, you will play a key role in ensuring the highest level of customer satisfaction and service.About the RoleThe Customer Service Supervisor will be responsible for supervising Store Associates while assisting in daily store operations. This includes providing...


  • Suffolk, United States Pool Company Full time

    The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Business Partner, Retail


  • Suffolk, Virginia, United States Domino's Pizza LLC Full time

    **Overview of Role:**We are seeking an Executive Retail Leader to lead our stores and drive business results.**Job Summary:**The successful candidate will be responsible for ensuring that all stores meet or exceed minimum standards in terms of sales, customer satisfaction, and operational efficiency. This includes managing labor costs, inventory levels, and...

  • Shift Supervisor

    6 months ago


    Suffolk, United States SONIC Drive-In Full time

    JOB DESCRIPTION As a SONIC Drive-In Shift Supervisor, your primary responsibility is to provide every guest with a SuperSONIC experience by: Delivering a warm, friendly, and fast experience to every guest Being a menu genius and helping SONIC customers navigate all customizable combinations Being empowered to resolve customer concerns,...


  • Suffolk, United States Specialty Appliances Inc Full time

    Job Type Full-time Description Do you have a positive attitude, great attention to detail, and like working at a fast pace? Then our shipping department may be a great fit for you! In our shipping / customer service position you get the opportunity to not only invoice, package, and ship orthodontic appliances you'll have the ability to assist customers over...


  • Suffolk, Virginia, United States Sonic Full time

    Job Overview:We are seeking a talented Cashier to join our team at Sonic, where we value hard work and dedication. As a Cashier, you will play a critical role in ensuring seamless transactions and delivering exceptional customer experiences.Key Responsibilities:Welcome customers to the restaurant and handle transactions efficiently.Process payments...


  • Suffolk, Virginia, United States Sentara Full time

    At Sentara Healthcare, we are committed to improving the health of our communities.We are seeking a Customer Service Representative to join our team in Suffolk, VA. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.This is a part-time position working an...


  • Suffolk, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Harbour View, 7386 Harbour Towne Parkway STE 25 Suffolk, VA 234335 Do you have a passion for helping others? At the Massage Envy Harbour View franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...


  • Suffolk, United States First Team Auto Full time

    First Team Subaru-Kia is looking for an EXPERIENCED SERVICE ADVISOR! JOIN A LEADER IN THE AUTOMOBILE INDUSTRY! AND AN AWARD-WINNING COMPANY!! FIRST TEAM SUBARU-KIA is looking for an exceptional and experienced SERVICE ADVISOR!!! That's right! We are experiencing year-over-year growth in our Service Departments and need a dynamic individual to round out our...


  • Suffolk, United States Food Lion Full time

    Food Lion - USA-VA-Suffolk-6550 Town Point Rd [Retail Associate / Team Member] As a Perishable Associate @ Food Lion, you'll: Provide quality customer service within the Perishable Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer service;...


  • Suffolk, United States Food Lion Full time

    Food Lion - USA-VA-Suffolk-6550 Town Point Rd [Retail Associate / Team Member] As a Perishable Associate @ Food Lion, you'll: Provide quality customer service within the Perishable Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer service;...


  • Suffolk, Virginia, United States Domino's Pizza LLC Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.Key Responsibilities:Greet customers in a friendly and...


  • Suffolk, United States TJX Companies Full time

    Style is never in short supply at our more than 500 Home. Goods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, ye Customer Service, Associate, Loss Prevention, Support, Service, Customer Engagement, Retail


  • Suffolk, United States Domino's Pizza LLC Full time

    4388 at 3235 Bridge Rd, Suffolk VA *Applicants must have flexibility in travel to other locations for training interim of store opening date. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want),...

  • Host Team Leader

    6 days ago


    Suffolk, Virginia, United States Decoys Seafood Ops LLC Full time

    Are you passionate about delivering exceptional customer experiences and creating a warm atmosphere in a busy restaurant setting? We are seeking an experienced Host to join our team at Decoys Seafood Ops LLC.About the RoleThis is a dynamic role that requires strong communication and interpersonal skills, as well as the ability to multitask and work...