Shipping / Customer Service

2 months ago


Suffolk, United States Specialty Appliances Inc Full time

Job Type

Full-time

Description

Do you have a positive attitude, great attention to detail, and like working at a fast pace? Then our shipping department may be a great fit for you In our shipping / customer service position you get the opportunity to not only invoice, package, and ship orthodontic appliances you'll have the ability to assist customers over the phone and do order entry as well. We love to cross-train, so if you like to work in an environment where you're able to continually learn, we have a position just for you.

We ARE The helping hand to the orthodontist or dentist to help them provide their patient with a perfect smile

Schedule: Monday through Friday; 8:00 am to 5:00 pm.

MINIMUM QUALIFICATIONS

  • Ability to read, write, speak, and understand English.
  • Excellent attention to detail.
  • Ability to stand or sit for extended periods of time, depending on task being performed.
  • Ability to walk and carry parts, materials, etc.
  • Proficient computer skills.
  • Ability to perform well under pressure to meet deadlines.
Requirements

COMPETENCY REQUIREMENTS
  • Perform final quality checks in relation to patient/doctor names and shipping address prior to invoicing.
  • Invoice, package and ship cases.
  • Perform data entry / order entry into lab software.
  • Contact doctors' offices regarding issues with models/scans/Rxs.
  • Order and restock supplies for shipping department.
  • Check in materials including bands/appliances that belong to digital cases.
  • Check in and distribute lab materials to appropriate department.
  • Answer phone and assist customers as needed.
  • Ability to remain calm, courteous, and professional when dealing with all types of people.
  • Assemble and ship Partner Packs.
  • Retrieve emails to convert to digital cases.
  • Backup receiving department.
  • Enter tracking information into Easy Rx.
  • Maintain orderly filing of Work Tickets, box up as needed.
  • Assist with month-end processes as requested.
  • Ability to recognize types of appliances being shipped to determine which brochures to include with shipment.
  • Ability to determine correct shipping terms to ensure on-time delivery.
  • Ability to apply work instructions and follow procedures for each type of shipment.
  • Ability to understand and follow requirements of the quality system procedure as defined in standard operating procedures and work instructions.
  • Safeguard and protect confidentiality of company and patient information as defined by the company's Confidentiality Agreement.
BENEFITS AVAILABLE INCLUDE:
  • Medical, Dental & Vision Insurance (after 90 days)
  • Short-term Disability, Long-term Disability, AD&D and Life Insurance Policies (after 90 days)
  • Paid Vacations (after 1 year)
  • 9 Paid Company Holidays (after 90 days)
  • Bonus Plan
  • 401(k) with Company Match


Salary Description

Starting at $15/hr, Negotiable with Experience

  • Suffolk, Virginia, United States Qurate Retail Group, Inc. Full time

    As a Customer Service and Logistics Coordinator, you will play a crucial role in ensuring that customers receive their orders promptly and efficiently. You will work closely with the logistics team to resolve any issues that may arise during shipping or delivery.The estimated salary for this role is around $40,000 - $55,000 per year. You will also be...


  • Suffolk, Virginia, United States Specialty Appliances Inc Full time

    Job DescriptionThe Shipping and Order Fulfillment Specialist is a key member of our team, responsible for ensuring that all customer orders are processed and shipped accurately and efficiently.About the JobThis role requires a high level of attention to detail, organizational skills, and effective communication with both internal and external...


  • Suffolk, United States CTR Full time

    Job Description CTR Group is seeking a Customer Service Representative with an established company in the Chemicals Logistics & Shipping Industry located in Suffolk, VA. A Temp-Hire career opportunity!Pay Range: $23-$25 per hourHours 8am-4:30pm SUMMARY: Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone...


  • Suffolk, United States CTR Corporation Full time

    Job DescriptionCTR Group is seeking a Customer Service Representative with an established company in the Chemicals Logistics & Shipping Industry located in Suffolk, VA. A Temp-Hire career opportunity!Pay Range: $23-$25 per hourHours 8am-4:30pmSUMMARY:Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone...


  • Suffolk, Virginia, United States CTR Full time

    Come and be part of a great team at CTR Group! We have an exciting opportunity for a Customer Support Associate to join our team in Suffolk, VA.This role offers an attractive salary range of $23-$25 per hour, which reflects the high demand for skilled professionals in the Chemicals Logistics & Shipping Industry.In this position, you will be responsible for...


  • Suffolk, United States CTR GROUP Full time

    Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone from customers. Regular customer interaction with customers, tracking orders, following up, resolving issues, etc. REQUIREMENTS:Excellent Custo Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Suffolk, Virginia, United States Rite Aid Full time

    Job OverviewRite Aid is seeking a motivated and friendly individual to join our retail team as a Service Associate.This role involves providing exceptional customer service, engaging with customers, and completing transactions on the cash register. The position also includes stocking store shelves and endcaps with merchandise.Key ResponsibilitiesProvide...


  • Suffolk, United States TireHub, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated...


  • Suffolk, Virginia, United States Food Lion Full time

    Job OverviewAs a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. Your primary goal is to achieve Food Lion customer service standards while being courteous, cooperative, and responsible with other store associates.We are seeking a dedicated individual who can...


  • Suffolk, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...


  • Suffolk, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...


  • Suffolk, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting...


  • Suffolk, Virginia, United States Zach Fuhrmann - State Farm Agent Full time

    Job OverviewZach Fuhrmann - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves establishing strong relationships with customers, providing prompt and accurate service, and working closely with the agent to meet marketing goals.About Zach Fuhrmann - State...


  • Suffolk, Virginia, United States CTR Full time

    At CTR Group, we are seeking an experienced Customer Service Specialist to join our team in Suffolk, VA. This is a Temp-Hire career opportunity.We offer a competitive pay range of $23-$25 per hour and flexible hours from 8am-4:30pm.Job Summary:As a Customer Service Specialist, you will be responsible for processing new sales orders into the Sage system. You...


  • Suffolk, Virginia, United States Wawa Full time

    As a Customer Service Associate at Wawa, you will provide exceptional customer experiences by greeting and engaging with customers in a friendly manner. You will respond promptly to customer inquiries and resolve any issues in a timely and courteous fashion.The ideal candidate for this role will be able to operate a cash register, scan items, bag...


  • Suffolk, Virginia, United States Walmart Full time

    **Job Description:**We're seeking a Customer Service Representative to join our General Merchandise team at Walmart. As a key member of our sales team, you'll provide exceptional customer service, respond to customer inquiries, and support the success of our sales team.Key Responsibilities:Respond to customer inquiries in a timely and professional...


  • Suffolk, United States Family Dollar Full time

    Family Dollar - 815A W CONSTANCE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Suffolk, Virginia, United States TireHub, LLC Full time

    Job OverviewTireHub, LLC is seeking a Customer Service Representative to join our team. In this role, you will be responsible for managing incoming customer calls and providing top-notch service through inbound and outbound communication.Key Responsibilities:• Manage incoming customer calls and resolve issues in a timely manner• Develop and maintain...


  • Suffolk, Virginia, United States Rite Aid Full time

    Job Description:Rite Aid Corp. is seeking a talented and customer-focused individual to join our team as a Lead Service Associate. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced retail environment.About Rite Aid Corp.Rite Aid Corp. is a leading retail pharmacy chain with...


  • Suffolk, Virginia, United States Which Wich Superior Sandwiches Full time

    Job Overview:At Which Wich Superior Sandwiches, we're passionate about serving high-quality sandwiches and exceptional customer service. As a Customer Service Representative, you will be the face of our brand and play a key role in ensuring that our guests receive a superior dining experience. Your responsibilities will include taking guest orders,...